Motorcycle Service Manager

The Motorcycle Service Manager oversees all customer service and operations at the Bajaj Motorcycle service center. This includes ensuring high-quality maintenance and repair services, managing warranty claims efficiently, and maintaining customer satisfaction. The role involves managing the service team, ensuring adherence to operational standards, and driving profitability while delivering exceptional customer experiences.

Customer Service & Operations

1-Managed day-to-day service center operations, ensuring timely and quality maintenance and repair of Bajaj motorcycles.

2-Greet and interact with customers, providing technical advice and updates on service progress.

3-Ensure customers are informed about service timelines, costs, and warranty coverage.

4-Address customer concerns, feedback, and complaints professionally and promptly.

Team Management

1-Supervise and mentor service technicians and support staff, ensuring high performance and adherence to quality standards.

2-Assign and prioritize work orders based on service schedules and customer needs.

3-Provide training to the team on new Bajaj products, services, and warranty policies.

Warranty Management

1-Overse the processing of warranty claims, ensuring compliance with Bajaj’s warranty guidelines.

2-Main accurate records of warranty-related repairs and claims for audit purposes.

3-Coordinate with Bajaj’s regional warranty team for claim approvals and updates.

Operational Efficiency & Reporting

1-Monitor inventory levels of spare parts and consumables, ensuring availability to meet service demands.

2-Maintain accurate service records, including customer data, service history, and warranty documentation.

3-Prepare and submit regular reports on service center performance, customer satisfaction, and warranty activities.

Health, Safety & Compliance

1-Ensure compliance with safety regulations and maintain a safe working environment for staff and customers.

2-Adhere to company policies and procedures, including environmental and quality standards.

Requirements

1-Education:

Diploma or bachelor’s degree in automotive engineering, Mechanical Engineering, or a related field.

2-Experience:

Minimum 5 years in motorcycle service operations, including 2 years in managerial role. Experience with Bajaj motorcycles is a plus.

3-Strong knowledge of motorcycle maintenance, repair, and warranty processes.

4-Excellent leadership and team management skills.

5-Exceptional customer service and communication abilities.

6-Proficiency in using service management software and tools.

7-Problem-solving skills and ability to handle high-pressure situations.