Customer Supply Chain Specialist

Continually strengthens customer relationships, builds trust by serving as a Supply Chain Expert and acts as the direct liaison between GFS Supply Chain and the National and Regional Multi-Unit Chain Customers. Creates, implements, and provides accountability to the Supply Chain plans that affect the distribution and inventory of products to further enhance product flow from supplier to customer units.. Assigned specific Customers and is responsible for their demand and inventory requirements for ongoing and new business to maximize service levels.

Essential Functions

• Manages & leads conversations regarding customer inventory needs for supply chain from on-boarding throughout the existence of the contract.
• Coordinates market intelligence for stakeholders for demand planning needs to drive continuous improvement with customer in-stock performance, days on hand, and product loss.
• Manages supply chain processes of assigned Chain Customers that may span across multiple distribution centers
• Facilitate cross-functional communication among GFS departments to provide pertinent information on customer menu needs, inventory levels, and discontinued or replacement items to help efficiently and effectively drive GFS multi-unit business. (i.e. Internal Freight Team, Receiving, Chain Account Multi-Unit Sales, National & Regional Multi-Unit Account Managers, National & Regional Account Coordinators, Supply Chain Team, National Account Pricing Team, Suppliers etc.)
• Leverages experience and industry knowledge to gather and disseminate market intelligence.
• Fosters the internal/external customer relationship by educating and influencing customers on the importance of supply chain planning.
• Serves as an information source, provides item-level recommendations and coordinates appropriate activity as it relates to inventory and liquidation.
• Establishes proprietary supplier parameters: lead time, safety stock, networks, etc.
• Identifies and resolves supply chain issues utilizing available resources.
• Provides inventory, supplier and promotional data to customers
• Supports internal and external customers with all analytics, strategy recommendations and communications related to inventory and promotions.
• Attends customer business reviews to drive accountability for supply chain performance.
• Expedites inbound product to DC’s and outbound shipments to customers.
• Reviews and follows up on PO receipts and late POs to ensure adequate inventory levels for customer specific items.
• Performs other duties as assigned.

Knowledge / Skills / Abilities:

• Human Relations – ability to work in teams, interact with others across departments/roles, develop relationships, etc.
• Self Management – self directed with the ability to deal with distraction, repetition, prioritization, fluctuations in workload, ambiguity, etc.
• Mathematical – knowledge of basic math (addition, subtraction, multiply, divide and percentages).
• Communication – excellent written, verbal, organizational and communication skills.
• Time Management – ability to multi-task, prioritize, and execute efficient work processes.
• Supply Chain Management – knowledge of principles and methods for moving goods by air, rail, sea, or road, including the relative costs and benefits
• Customer Service – knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Service Orientation – actively looking for ways to help people.
• Problem Solver – ability to problem solve and develop solutions to a variety of complex problems by comparing, classifying, innovating, analyzing, coordinating, copying, etc. May refer to established precedents and policies.
• Bachelor’s Degree in Supply Chain Management preferred
• Two or more years experience within the food industry, supply chain, or an equivalent strongly preferred
• Proven ability to interact directly with customers at a high level strongly preferred

Continually strengthens customer relationships, builds trust by serving as a Supply Chain Expert and acts as the direct liaison between GFS Supply Chain and the National and Regional Multi-Unit Chain Customers. Creates, implements, and provides accountability to the Supply Chain plans that affect the distribution and inventory of products to further enhance product flow from supplier to customer units.. Assigned specific Customers and is responsible for their demand and inventory requirements for ongoing and new business to maximize service levels.

Knowledge / Skills / Abilities:

• Human Relations – ability to work in teams, interact with others across departments/roles, develop relationships, etc.
• Self Management – self directed with the ability to deal with distraction, repetition, prioritization, fluctuations in workload, ambiguity, etc.
• Mathematical – knowledge of basic math (addition, subtraction, multiply, divide and percentages).
• Communication – excellent written, verbal, organizational and communication skills.
• Time Management – ability to multi-task, prioritize, and execute efficient work processes.
• Supply Chain Management – knowledge of principles and methods for moving goods by air, rail, sea, or road, including the relative costs and benefits
• Customer Service – knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Service Orientation – actively looking for ways to help people.
• Problem Solver – ability to problem solve and develop solutions to a variety of complex problems by comparing, classifying, innovating, analyzing, coordinating, copying, etc. May refer to established precedents and policies.
• Bachelor’s Degree in Supply Chain Management preferred
• Two or more years experience within the food industry, supply chain, or an equivalent strongly preferred
• Proven ability to interact directly with customers at a high level strongly preferred