Night Porter

Dalmahoy is located 7 miles from Edinburgh’s city centre, surrounded by beautiful Scottish countryside, just off the A71 lies the four-star Dalmahoy Hotel and Country Club. With spectacular views to Edinburgh Castle and the Forth Bridges, it is a celebration of Scottish heritage dating back to the 13th century.

With 18 operating departments and up to 250 employees, Dalmahoy offers unrivalled opportunities to progress your career across many different roles and disciplines.

Come and join us!

The Night Porter is responsible for ensuring that all public area’s within the Hotel are clean and tidy ready to welcome guests in the morning. Responsibility for health and safety in the capacity of night time Duty Manager, providing a consistent point of contacts for guests over night.

Essential Functions

• The role of our Night Porter is to deliver an exceptional guest experience throughout the night, by exceeding guest expectations.
• Everything you do from helping on the bar, cleaning bar and restaurant outlets, to delivering room service food orders.
• Maintaining a safe, healthy, secure workplace and hotel environment at night, following all work protocols, and engaging with guests to ensure their experience is memorable.
• Build and maintain relationships within the team and ensure communication is clear between the shifts.
• Handle, communicate and follow up on any guest comments or complaints.
• Collect or drop off staff using Company vehicle

Competencies

• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work alone and within a team
• Good level of English
• Full UK driver’s license

Other Duties

This job description is not designed to cover or contain a comprehensive listing of the activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time, with or without notice, at the reasonable request of management.