IT Administrator III (Canada Remote)
Job Description
Come build a healthier future with us and let’s make healthcare whole.
As an IT Admin III, you will play a key role in supporting our team by resolving technical challenges, managing systems, and ensuring smooth IT operations across the organization, including warehouse environments. You will work in a fast-paced environment that values agility, ownership, and clear communication.
What you’ll do:
- Troubleshoot helpdesk requests, providing support for both Mac and Windows environments.
- You will create and solve tickets, and use triage judgment to set priority levels for different tasks
- Troubleshoot WMS systems.
- Manage SaaS applications, including account provisioning, troubleshooting, and access control.
- Act as a point of contact for IT issues that may arise in the distribution centers.
- Install new cabling runs to access points, workstations and other hardware as the distribution center continues to grow
- Resolve any network-related issues. Familiarity with Cisco, Ubiquiti, and Fortinet hardware is key.
- Write and maintain detailed documentation for technical processes and troubleshooting steps.
- Effectively communicate complex technical concepts to non-technical stakeholders.
- Support asset management by maintaining accurate records and performing regular audits.
- Maintain inventory asset management of all owned hardware
- Assist with the implementation and rollout of automated warehouse equipment.
- Be willing to travel as needed to provide hands-on IT support as different company locations.
What you bring to the table:
- You have 3+ years of experience in an IT or technical support function
- Knowledge of IT operations in warehouse environments.
- You have a diploma in Computer Systems Technology or equivalent experience
- Proficiency with MacOS, Windows, and SaaS administration tools (e.g., Okta, Jamf)
- Experience with SaaS platforms and cloud-based tools.
- Strong documentation skills with that ability to clearly outline processes and resolutions.
- Ability to adapt quickly and work efficiently in a fast-paced environment.
- Excellent communication skills, with comfort interacting with a wide range of stakeholders.
- You have a strong understanding of networking technology (TCP/IP, Subnet Calculation, DNS, VPN, DCHP, Routing, and Switches)
- You’ve worked with software such as JAMF, Okta, and Zendesk
- A willingness to step out of your comfort zone and try new approaches.
Bonus if you have:
- ACMT Certification
- Network+ Certification (or Equivalent)
- A+ Certification
- Basic programming knowledge. Scripting in Ruby or Python is a plus but not required
What we can offer you:
- Generous PTO and competitive pay
- Fullscript’s RRSP match program for financial health
- Flexible benefits package and workplace wellness program
- Training budget and company-wide learning initiatives
- Discount on Fullscript catalog of products
- Ability to work Wherever You Work Well*
- Our Wherever You Work Well philosophy means Fullscript teammates get to pick their own office — whether that’s in-office, at home, or a bit of both ?? For those not near a Fullscript office, remote work is supported within their home province or state, with occasional opportunities to connect in person
Fullscript is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.
Accommodations are available on request for candidates taking part in all aspects of the selection process. Please send an email to [email protected] and let us know the nature of your request and your contact information.
Our team handles a lot of sensitive information, which means we require all candidates that receive and accept employment offers to complete a background check before being hired.
Want to learn more? Check us out at www.fullscript.com, www.rupahealth.com or find us on social media.
IN THE NEWS: Fullscript acquires Rupa Health