Programme Director (Digital Transformation)

For over 175 years, we’ve been growing and changing to meet the needs of customers and colleagues at the West Brom. Now we’re taking the next big step with our Making Tomorrow strategy evolution. We are embarking on a major transformation in our Digital & Core Banking space, replacing our core banking platform, introducing a new Digital app and modernising our whole technology estate to meet the digital and product needs of our customers. We need great people to help us move forward on this exciting journey. We’re looking for a Programme Director of Ditial Transformation. If you’re passionate about making a difference and being part of a great team, then let’s have a chat. The Programme Director of Digital Transformation will report into the Chief Transformation Officer. The post holder lead the delivery of our digital transformation and core banking modernisation including organisational change management programme across our Building Society (Cloud; Applications, Data and Managed Service). The post holder will be responsible for driving the transformation programme, overseeing project implementation, including the work of a number of strategic suppliers, and ensuring the delivery of innovative digital solutions that enhance our services and customer experience.,

• Strategic Leadership – Implement the transformation strategy as agreed by Board including refining this strategy over the duration of the programme
• Programme Management – Oversee the planning, execution, and completion of the transformation, ensuring they are delivered on time and within budget with appropriate transparency of performance and risks.
• Agile Delivery Approach – Experience of working with large scale agile and product led methodologies
• Stakeholder Engagement – Collaborate and build strong relationships with internal stakeholders, including senior management, IT teams, and other departments, to ensure alignment and support for digital initiatives.
• Supplier Management – manage a number of key strategic partners to deliver the right outcomes for the Society, to include contract, performance measurement and set up of an outsourced managed service
• Risk Management – Identify and mitigate risks associated with the digital transformation programme, ensuring robust governance and compliance with regulatory requirements.
• Innovation and Technology – Drive the adoption of new technologies and innovative solutions to improve operational efficiency and customer satisfaction.
• Change Management – Lead change management initiatives to ensure smooth transitions and adoption of new digital processes and systems.
• Performance Monitoring – Monitor and evaluate the performance of digital transformation projects, providing regular updates to senior management and stakeholders.
• Team Leadership – Build and lead a high-performing team , fostering a culture of collaboration and continuous improvement.
• Commercial and Financial Management – Manage £M budgets and resources across the Society to achieve successful delivery within budget tolerances.

Purpose led; value driven leader

• Proven experience in leading large-scale digital transformation projects across financial services, including core-banking modernisation (ideally within the financial services or building society sector).
• Previous experience of running large scale migration programmes within a regulatory environment
• Experience in large scale, multinational Agile delivery and with skills to navigate ambiguity
• Experience of material outsourcing within a regulatory environment,
• Demonstrate People and Leadership skills with the ability to motivate and inspire teams, increasing colleague engagement to contribute to the overall successful delivery
• Strong programme management skills, excellent communication and interpersonal abilities, ability to work with multiple 3rd parties.
• Qualifications in either PMP, PRINCE2, SAFe or similar project management certifications are highly desirable.

We wholeheartedly believe that our people are our greatest asset, that’s why in addition to your salary you will be rewarded with a wide range of other benefits:

• Generous annual leave starting at 175 hours (25 days) + 8 bank holidays, (pro rata)
• Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
• Social club membership – dozens of discounts available for a wide variety of family days out and events
• Performance related pay scheme
• Corporate health plan with the option to include family members
• Discounted travel cards
• Life assurance provided by the Society at 4 times your salary

When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We also recognise they have a life outside work, one that has responsibilities and rewards which the Society respects and supports in ways that aim to bring the best out of them. We operate flexible/hybrid working at our Head Office, our Recruitment team will be happy to share further details of this with you if you are interested in applying for a role. Why choose the West Brom? At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.