Remote Patient Billing Representative | WFH

Join our dynamic team as a Patient Billing Representative in a fully remote capacity, where your passion for customer service will directly contribute to enhancing the healthcare experience for patients. In this vital role, you will engage with patients and healthcare stakeholders, ensuring that billing inquiries are handled with compassion and efficiency.

Key Responsibilities

• Conduct thorough investigations into payment statuses and resolve inquiries regarding patient financial responsibilities.
• Assist patients in comprehending their billing details, including outstanding balances and explanations of benefits.
• Recommend payment assistance options to facilitate management of outstanding balances.
• Deliver exceptional service by providing accurate and timely resolutions to ensure patient satisfaction.
• Escalate complex issues to the appropriate parties as necessary.

Required Skills

• Thrive in a fast-paced, high-volume call center environment.
• Quickly build rapport and demonstrate empathy and patience in communications.
• Possess a keen attention to detail and strong problem-solving skills.
• Navigate dual monitors and multiple applications with ease.
• Adhere to HIPAA regulations and company policies.
• A collaborative team player with a positive demeanor who fosters a joyful workplace atmosphere.

Qualifications

• High School Diploma or equivalent (GED).
• At least 1 year of customer service experience, ideally in a call center setting.
• Background in healthcare or the medical sector is advantageous.
• Previous billing experience is preferred but not mandatory.
• Typing speed of at least 30 WPM and proficiency in Microsoft Office and internet navigation.

Career Growth Opportunities

We are committed to fostering your career development with opportunities for advancement and skill enhancement, including educational assistance to support your professional journey.

Company Culture And Values

Our organization is dedicated to creating a supportive and collaborative work environment. We value teamwork, positivity, and the collective effort to deliver high-quality service to our patients.

Compensation And Benefits

• Competitive starting salary of $17.50 per hour, along with monthly incentive bonuses.
• Comprehensive benefits package featuring health, dental, and vision insurance.
• Generous paid time off, a 401(k) savings plan, and paid parental leave.
• Additional perks such as virtual fitness training, employee discounts, and more.

If you are ready to contribute positively to patients’ lives in a nurturing and energetic environment, we invite you to apply for this rewarding position!

Employment Type: Full-Time