Member Outreach Specialist (8am-5pm EST shift)

Brightline brings virtual and soon in-person behavioral and mental health care to families, when and where they need it. We are looking for a stellar Member Support Specialist, Engagement who will engage potential Brightline members and connect them to our new brick and mortar clinic sites in NY. Other support will include scheduling, billing and any other administrative help Brightline members need. You will be joining a small, but mighty team at the cusp of an exciting growth phase, and be integral in helping us provide great support to every member who accesses our services. Key responsibilities of this role include:

• Taking inbound inquiries from potential members and conducting first phone calls to assess fit for Brightline services with the goal of scheduling new members for first appointment.
• Conduct outreach to potential members, providing clear, compassionate information about Brightline’s mission, values, and services to encourage enrollment
• Use motivational interviewing techniques to understand member needs, address barriers to care, and provide personalized support throughout their onboarding journey
• Collaborate with care team to ensure that members are connected with the diverse resources they need to achieve positive outcomes
• Scheduling appointments for members
• Ensuring member paperwork has been completed
• Supporting Providers with a variety of administrative tasks
• Answering questions and supporting members between sessions via phone, chat and or email
• Conducting insurance eligibility checks and collecting member payment information
• Keeping our internal software tool for the Member Support team ultra-organized
• Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale

This position is a fully remote, with a 8am-5pm EST schedule (Monday – Friday)

Why We Are Excited About You:

• A passion for our mission to redefine behavioral health for children and their families.
• Previous experience in patient outreach & engagement experience or similar background
• A desire to create a one-of-a-kind member experience and a background in providing excellent customer service.
• The drive to be part of building something new – to work hard, to be your best self and to change the lives of our families.
• Comfort with a wide variety of technology including email, EHR, scheduling tools and more. Most of our systems are designed with you in mind, so you’ll thrive if you can learn them quickly and provide feedback on how to make them better.
• Excellent communication skills (written and verbal) and organization skills.
• Ability to revel in the details and commitment to following through on all tasks, simple and complex.
• Previous experience managing a medical office and/or familiarity with insurance billing are a bonus.

Total Rewards

• Comprehensive Insurance: Medical, Dental, Vision, Life
• Time Off: Holidays, PTO, Sick Days, Parental Leave
• Stipends/Reimbursements: Learning and Development, Health & Wellness, Home Office
• Financial Wellness: 401k
• Community & Perks: Remote First Workforce, Collaborative culture

This position is 100% remote. The target range for this position is $21-28/hour. Individual pay may vary from the target range and is determined by a number of factors including certifications, experience, location, internal pay equity, and other relevant business considerations.

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation that we build our mission upon. We are compelled to build a future where all families can access inclusive, high-quality care. We are committed to creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive. We are committed to systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems. We are committed to ensuring that every employee, candidate, client, and family we serve is valued and respected.

About Brightline

Brightline is on a mission to build a bright future for every child. We’re convening a team of leading clinicians, technologists, business leaders, and creative thinkers to completely transform what behavioral health care looks like. Together, we’re building exceptional technology and real-world care to bring families a warm, supportive, and goal-oriented experience of care that will help them thrive.

Founded in 2019, Brightline is the leading comprehensive behavioral health platform for families, backed by $215M in funding from leading investors, including Oak HC/FT and Threshold Ventures. As we grow quickly across the country, we’re looking for exceptional team members who, like us, are eager to transform behavioral health in this country and change lives.