IT Support Engineer

At FieldGuide, we believe that technology should empower people, not overwhelm them. We’re seeking an IT Support Engineer who thrives on helping clients navigate dynamic IT environments in a relatable and approachable way. In this role, you’ll partner with stakeholders, share your technical expertise, and help scale our services to meet growing client needs.

If you love translating tech-speak into clear solutions, absorbing chaos with a calm, problem-solving approach, and navigating a wide range of IT systems, we’d love to hear from you!

We prefer this person work in the Denver area, but we will consider great applicants from elsewhere in the U.S.

What You’ll Do

• Support a wide variety of clients and systems while championing our people-first mission
• Share your IT knowledge and expertise across a wide variety of environments and IT systems
• Partner with a diverse set of stakeholders to find balanced solutions to complex problems
• Research new technologies and proactively communicate the benefits to our team and our clients
• Help our team develop innovative ways to scale our products and services so that we can keep up with our clients’ growing demands

Who You Are

• You’re passionate about service – you feel your best when you help people solve their problems.
• You have outstanding written and verbal communication skills and you use those skills to translate very technical issues in a way that non-technical clients can easily understand them.
• You love solving problems and puzzles and you have a knack for troubleshooting things that don’t work as expected.
• You absorb chaos and provide a calming presence to clients even when the stakes are high.
• You believe that taking projects to the finish line means the client is truly satisfied with the deliverable.
• You’re comfortable with – or excited to learn – all flavors of IT, including Macs, Windows, and a wide variety of software applications and network technologies.
• You probably have at least 1-3 years of experience troubleshooting or supporting complex products or technology or equivalent education

Benefits + Pay

The salary for this position will depend on experience, but will start in the range of $55,000 – $80,000, plus variable compensation based on individual performance. If you’re more experienced, we are happy to discuss increased salary and title.

• Flexible paid time off (PTO)
• A 4% salary contribution to your 401k, with no vesting period
• Fully paid medical, vision and dental insurance for you
• 70% medical + 50% vision and dental insurance for your dependents
• Work from home one day a week
• Anniversary bonus
• Equipment and gear stipends
• Company-provided snacks + meals
• Hands-on training to teach you new technologies

FieldGuide celebrates diversity and is committed to building an inclusive workplace where everyone feels empowered to do their best work. We welcome people from all backgrounds, experiences, and perspectives. FieldGuide does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

If you need accommodations during the hiring process, let us know. We’re happy to help!