Customer Service Representative

At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business – enabling us to build on over 167 years of success in the metal industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change – within our organization and in the communities where we live and work. If you’re seeking an inclusive, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We’re stronger together.

• Answer incoming phone calls and emails from customers.
• Input sales orders, evaluate inventory gaps, coordinate with Production for product supply & communicate ship date to customer.
• Organize trucks / shipping for customers’ orders
• Input new accounts and update current customer accounts within our internal systems
• Maintain customer notes in system
• Run Monthly reports & update sales tracking files.
• Communicate with other internal departments for information sharing and problem resolution.
• Manage Container shipments – request bookings, coordinate product packing, coordinate customs paperwork.
• Quote products to customers as required in a timely manor
• Download and update sales reports / pivot tables with detail of customer purchases.
• Review / analyze customer sales data for trends.
• Attend and complete all required trainings
• Follow all appropriate health and safety precautions required
• Backup Administrative Assistant position as required
• Other related duties and responsibilities as required or assigned
• Knowledge of Microsoft Office
• Knowledge of IndustriOS & Sage a plus