Help Desk Analyst II – REMOTE

Why Consider This Job Opportunity

• Salary up to $75,000 per year
• Comprehensive benefits including Medical, Dental, Vision, Life & AD&D Insurance, and 401(k) with employer matching
• Opportunity for specialized training and certifications with costs covered by the employer
• Flexible remote work environment
• Engaging role supporting a significant CRM system for the U.S. Navy
• Professional development in a customer service-oriented position

What To Expect (Job Responsibilities)

• Maintain Tier-II trouble desk and provide support for customer-reported issues
• Establish accounts and assist users with access issues and product usage
• Apply diagnostic techniques to identify problems and recommend solutions
• Create and edit online training materials for Help Desk personnel
• Collaborate with the development team to troubleshoot site issues

What Is Required (Qualifications)

• Must have active CompTIA Security+ certification or obtain it within two months of employment
• Must complete Salesforce Platform App Builder and Platform App Developer I training within two months of employment
• Tier-II knowledge of hardware and/or software products required
• Strong working knowledge of Microsoft Office products
• Must be able to obtain and maintain a security clearance (U.S. citizenship required)

How To Stand Out (Preferred Qualifications)

• Bachelor’s degree in a technology-related field preferred
• Two plus years of experience with Salesforce CRM or other CRM systems preferred
• Experience with JIRA and Slack is a plus
• Demonstrated professionalism and a customer service-oriented approach
• Strong organizational skills and attention to detail

#TechnologyServices #CustomerSupport #RemoteWork #CompetitivePay #ProfessionalDevelopment

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