Luxury Living Group Sales & Design Consultant – Milano

The Sales & Design Consultant will support the Store Sales Team for providing customers with all the requested information and advise them concerning acquisitions by ensuring an outstanding sales experience.

The Sales & Design Consultant reports directly to the Store Manager.

Main Activities

• Meet and greet customers that come into the Showroom, providing outstanding level of hospitality.
• Ensure high levels of customer satisfaction through excellent sales service.
• Actively listen to and engage customers, using appropriate selling skills to match the customer’s needs, and ensure their decisions.
• Maintain strong relationships with existing customers, as well as prospect for new customers.
• Maintain outstanding store condition and visual merchandising standard.
• Offer information and technical support to customers about the products.
• Maintain accurate inventory and store goods.
• Check all products to see if they are not damaged.
• Use the company reporting tools (quote/project registration, traffic registration, CRM).
• Contribute to further expand the company database through client data registration and profiling.
• Support the Store Manager and Retail Director in organizing events and promotional activities to target.
• Prepares sales and customer relations reports by analyzing and categorizing sales information.
• Identify and investigate customer complaints and service suggestions.
• Provide support to the Store Manager in implementing programs and execute operational and organizational objectives.

Experience And Education

• Degree in Interior Design or Architecture, other academic background will be evaluated;
• Minimum 3 years of sales management experience with the design/furniture industry;
• Attitude in working towards goals.

Technical And Soft Skills

• Excellent skills in English, a second language will be appreciated;
• Excellent communication and interpersonal skills;
• Proactive with strong sales predisposition, positive attitude and enthusiastic;
• Polite and customer oriented;
• Team player.

Work location: Milan;