Customer Operations Support

At Exodus, we love adventure travel and always have. We first took a group of travellers to the Himalayas 50 years ago and have since expanded to every continent of the planet. Today, we offer hundreds of itineraries across the globe, focusing on responsible travel that supports local communities and preserves the environment while aiming to provide meaningful experiences to all who travel with us.

We are hiring a Customer Operations Support to join our dedicated team. Reporting to the Customer Operations Team Leader, you will play a key role in ensuring exceptional service and seamless communication, helping to deliver unforgettable adventures for our clients.

Working Monday to Friday, in a hybrid pattern with 2 days a week working in our Century City office. You will work 10:00am – 6:30pm or 11:00am – 7:30pm (reflecting UK time) to support UK clients.

What we’ll offer:

• Competitive salary + bonus scheme
• 21 days annual leave plus a day off for your birthday and SA public holidays
• Medical Aid, Life insurance and Pension Fund
• Travel benefits and discounts

What you’ll do:

• Generating and reviewing all manual customer documentation including invoices, personal details forms, confirmations and final instructions as needed
• Check all reservations which have failed a system audit for potential booking errors or missing information
• Collecting and loading of client personal details
• Dealing with client questions and pre-travel by phone and email
• Arranging all specific seat and meal requests as received
• Taking payment and sending updated documentation for extra services arranged post-sales
• Working closely with the team to ensure consistently high standards of communication with clients

What you’ll bring:

• Organised approach and able to prioritise tasks effectively
• Strong verbal and written communication skills
• Friendly, professional, and always customer orientated
• Experience in a customer-facing role (preferred)
• Skilled in handling client requests efficiently
• Ability to manage workload in a fast-paced environment
• A passion for adventure travel is always welcome!

We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive workplace for all. If you need accommodations during the recruitment process, please inform us here: [email protected]