Front Office Associate

Job Responsibilities

• Handling group bookings and check-ins and check-outs.
• To maintain a physical count of all room keys in each shift
• To ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest
• Asks for the day of departure and mode of payment. In case of the payment by credit card, take down the details.
• In case the guest avails of a package offer get the required documents (ticket/voucher).
• For a walk in guest, informs the duty manager and the security while checking in the guest.
• For a foreign guest, takes down the passport details and returns the passport back to them
• To co-ordinate with airport reps in movement of airport coaches
• To ensure departure calls are done as scheduled
• To ensure welcome experience target scores are achieved during check-in’s
• To ensure availability of welcome amenities
• To ensure personalized luggage tags are received by 11am
• To achieve check-out experience as per GSTS targets
• Guest interaction at check I/O to get valuable guest feedback.
• Keep the keys and personal stationary ready to facilitate express check-in.
• Preparatory checks for arrivals along with checking late night arrivals.
• Ensure special personalized attention to guests like call screening of single ladies, finding and sharing preferences, etc
• Take steps to ensure delight for guests – special occasions – birthdays/ anniversaries.