Care Center Assistant-ALF/NH

Care Center Assistant-ALF/NH

Job ID CAREC010089 Date posted 01/31/2025

Job Title: Care Team Assistant

Location: ALF/NH

Position Type: Full Time

About Us: Empath Health is committed to compassionate, high-quality care. We value diversity and adhere to the highest standards, as reflected by our Deemed Status from the Joint Commission.

Key Responsibilities

• Perform administrative clerical duties for team such as filing, processing/entering and copying documents (including timesheets for HHA’s, volunteer hours in Raiser’s Edge, etc.); distributing mail, faxes, and phone messages in a timely manner; maintain office and team supplies.
• Develop, revise and maintain recordkeeping and filing system according to departmental procedure.
• Generate reports daily and as requested by team leadership.
• Track patient care visit numbers by discipline to assure compliance and productivity under the direction of team leadership.
• Initiate CDC requests.
• Prepare information for volunteer calls and communicate this information to volunteers.
• Prepare and update team disaster book with the latest information. .
• Open bereavement chart upon patient death as per agency practice.
• Ensure information on patient charts is accurate. Assist in distributing the appropriate paperwork to the different disciplines, departments and/or community partners in a timely fashion.

Requirements

• Education and/or Experience: High school diploma or general education degree (GED); minimum 2 years administrative experience in hospice or related field preferred.
• Excellent verbal and written communication skills
• Solid customer service skills
• Excellent documentation and organizational skills, including time management, multi-tasking and prioritizing
• Ability to build and maintain interpersonal relationships
• Exhibit self-direction, independent judgment, discretion and ability to work and collaborate with all team members, including volunteers
• Strong computer knowledge in MS Word, Excel and Outlook, and the capability to learn additional software as needed.
• Demonstrated ability to be sensitive to the needs of the staff and Empath Health clientele as well as flexibility within an organized system
• Medical terminology background preferred.

Why Join Us?

• Make a meaningful impact in patient care.
• Work in a supportive and diverse environment.
• Commitment to safety and quality care.

Empath Health is an Equal Opportunity Employer.