Customer Success Manager
Job Description
ARCOS is the leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatic planning for all types of events. The ARCOS solution reports on the up to-the-minute location and status of equipment and crews via mobile workforce management technology for utilities and other critical infrastructure, like airlines, manufacturers, and industrial facilities. The ARCOS platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety, and accuracy of operations.
Are you a proactive, customer-focused professional passionate about driving success for enterprise SaaS clients? Do you excel in an environment where you can make a real impact? If so, we want YOU on our team at ARCOS!
Why Join ARCOS?
At ARCOS, we believe in ownership, accountability, and teamwork. We’re not just building software—we’re enabling mission-critical operations for the industries that keep the world running. Join us and be part of a collaborative, growth-oriented culture where your work truly matters.
What You’ll Do
As a Customer Success Manager (CSM), you’ll be the trusted advisor for our enterprise clients, ensuring they achieve their business goals and maximize the value of our solutions. You’ll play a strategic role in customer engagement, adoption, and retention, while collaborating cross-functionally to drive long-term success.
Your Impact
? Build Relationships: Develop deep, trusted partnerships with clients, becoming their go-to resource and advocate.
? Drive Value: Understand customer needs and align our solutions to help them achieve measurable success.
? Optimize Adoption: Monitor product usage, provide best practices, and proactively identify growth opportunities.
? Lead Business Reviews: Conduct regular check-ins with clients to review progress, address challenges, and plan for future success.
? Collaborate Cross-Functionally: Work closely with Sales, Product, Professional Services, and Support to ensure a seamless customer experience.
? Resolve Issues Proactively: Act as the escalation point for customer concerns, coordinating with internal teams for fast resolutions.
What You Bring
? 3+ years of experience in Customer Success for enterprise SaaS clients.
? Strong business acumen and the ability to communicate technical concepts to non-technical stakeholders.
? Exceptional relationship-building skills, with the ability to engage C-level executives and key decision-makers.
? Strategic mindset, with a track record of driving customer success and business outcomes.
? Experience with CRM and customer success platforms to monitor client engagement and retention metrics.
? Outstanding communication skills (both written and verbal), including executive presentations and data-driven reports.
? Ability to travel up to 20% for client meetings and events.
About ARCOS
At ARCOS, we’re not just developing software; we’re pioneering solutions that make a tangible difference in people’s lives, especially in critical times like during storms or when rebuilding the essential infrastructure of utilities across the United States and Canada. Our Resource Management software and solutions empower utilities and forward-thinking airlines to overcome some of their biggest challenges. From ensuring seamless utility service restoration to keeping planes on schedule ARCOS is at the forefront of operational excellence.
Benefits & Compensation
You will be eligible to participate in ARCOS health benefits to include (100% employer-paid dental and vision premiums for single coverage), 401(k) with company match, generous PTO plan, and a technology stipend just to name a few. Please visit our Careers page (www.arcos-inc.com/careers) to learn more about all of these great benefits.
The targeted base salary range for this position is $85,000 – $110,000 based on relevant skills, experience and other job related knowledge, with an annual bonus eligibility of up to 10% of the base salary, depending on company and individual performance.