Senior Collections Officer

North Sydney location

Circa $90k – $110k plus bonus

The client

Our client is a fast growing non-bank lender who provides finance to commercial organisations. They they smart operators, tech forward, and look to hire the best and brightest in the industry. They are value experience, so more experienced candidates are always welcome to apply at this employer of choice.

The job

As a Senior Collections Officer, you will negotiate payment plans, manage overdue accounts, assess for legal escalation, and handle financial hardship cases. You’ll also oversee accounts in liquidation or bankruptcy, address escalations, and maintain compliance with debt collection laws while collaborating with the team.

Responsibilities include the following:???????

• Work directly with customers to negotiate payment arrangements that aim to bring overdue accounts back into good standing.
• Use skip-tracing tools to locate customers
• Conduct thorough reviews of accounts, analysing payment histories, previous collection efforts, and current financial status to determine the best course of action for recovery.
• Assess when accounts should be escalated to external solicitors or collection agencies for legal action. Prepare and present supporting documentation, including payment history, due diligence, and any efforts made to resolve the debt before escalation.
• Evaluate and manage financial hardship cases, conducting Statements of Financial Position and determining the best solutions for both the customer and the business.
• Handle administrative tasks related to accounts under liquidation or bankruptcy
• Be the first point of contact for escalated cases, resolving complex or sensitive customer issues with professionalism and expertise.
• Collaborate effectively with team members to provide guidance on challenging accounts.
• Maintain accurate and detailed records of customer interactions, payment plans, and legal processes. Regularly report on account statuses, escalations, and recovery progress to the Collections Manager and Head of Collections.
• Stay informed of relevant laws and regulations related to debt collection, bankruptcy, and financial hardship to ensure all actions comply with industry standards.

The ideal candidate will have the following: ???????

• 5+ years of experience in collections, ideally within the finance industry.
• Solid understanding of collections processes
• Strong communication skills
• Excellent organisational and time-management skills.
• Ability to manage challenging situations professionally.
• Strong written skills for documentation and reporting.
• Analytical skills to assess payment histories and financial data.
• Attention to detail to ensure accurate records and compliance.
• Knowledge of government regulations and industry guidelines

Key Benefits

• Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.
• Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.
• Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.
• Family support – industry-leading 26 weeks paid parental leave.
• Varied workspaces – our office enables areas for collaboration, brainstorming and socialising as well as focus zones.
• Range of benefits – supporting your physical, psychological and financial well-being.