Service Planer – Kenya

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Location: Nairobi, Kenya

General Role Summary

Responsible for processing and execution of hardware orders via a defined deployment process to meet customer needs/requests. Serve as a point of contact for internal NCRATLEOS teams. Address issues and concerns and escalate to internal teams as necessary.

Essential Role Functions

• Manage communications for the team through email and phone.
• Creation of incident and status update through email.
• Constant communication with Customer Engineer on incident assignment and status update.
• Serve as point of contact for CCC team.
• Treat customer requests and assign to team members as appropriate, which may include the following:
• status updates for deployment sites including deployment management, technical, logistics, training and installations issues/questions
• escalations from various rollout stakeholders, and
• Requests for post-live configurations and live site support issues/escalations.
• Record all customer communications received and sent to customer in the Deployment database (includes status changes, dates, contact fields and comments).
• Archive mail messages in Microsoft Outlook Deployment Email Box as required.
• Distribute initial communications regarding Deployment process and status to customers via email or phone
• Manage outbound communication to customer to set Target Dates for Deployment activity including:
• Opening Dates
• Install date
• Training Dates
• Logistics Shipping Dates
• Ability to effectively transition from daily, routine tasks to urgent, immediate tasks and back again with ease.
• Participate actively on a dynamic team and look for opportunities to help co-workers.
• Communicate with NCRATLEOS team members, inside and outside the CCC, via phone or e-mail as required.

Required Education And/Or Experience

Formal education level: bachelor’s degree preferred.

Specific Skills & Proficiency Level

• Professional and courteous phone and email communication skills
• Excellent organizational skills
• Excellent attention to detail
• Self-driven team player, dependable, and demonstrates the ability to manage multiple initiatives including daily weekly and monthly tasks to support deployment and order processing activities

Experience: Previous experience

• Preferred – at least one year project administration or related experience.
• Preferred – experience with use of Service Now
• Required – Microsoft Outlook, Excel, Word experience.

Job Conditions

• Self-starter and works well with little supervision.
• Overtime may be necessary to complete tasks.

EEO Statement

Integrated into our shared values is NCRATLEOS’s commitment to diversity. NCRATLEOS is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCRATLEOS does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCRATLEOS has an ongoing responsibility to respect and support a globally diverse environment.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.