Job Description

The ideal candidate would be someone with experience in Sales Operations and Customer Service. The primary

requirement of the position will be responsible for order process from PO receipt to delivery while providing sales

reporting and analysis on a timely basis for Sales and Executive Management as well as the sales teams. The right

candidate will also act as a liaison between the Company and our Channel Partners. This position entails supporting the

Enterprise Sales Team with administrative, operational, and logistical functions. This position will help track orders

through the system, expediting where necessary, and serve as the communications interface between internal

department such as Accounting, Shipping, Planning, Order Center, and the Reseller or end customer.

Requirements:

Responsibilities:

? Sales Operations focal point for CALA customers and Sales teams, including orders and shipping status.

? Order process from PO receipt to delivery.

? Coordination between different global interfaces (operations, finance, sales, product management, services, IT)

etc.

? Follow up daily reports and responsible for clearing holds, approvals and booking.

? Follow up daily alerts and responsible for data accuracy.

? Handling i-Order interface with customers.

? Handling credits to customers.

Qualifications:

? 5 years of sales administration or other similar office experience.

? Previous experience with Sales operations / customer service roles.

? Previous knowledge of ERP and CRM systems (oracle and salesforce.com, an advantage).

? Service oriented.

? Accurate with attentions to details.

? Team player.

? Fluent Spanish and English.

? Previous experience working in a global company, an advantage.