Ward Administrator

The post holder will be the first point of contact to the general public, family members, health professionals and emergency services. They will answer and manage telephone calls from service users and their carers / relatives and other health and social care professionals.

The covering of the ward reception will be a large part of the role along with the covering of Patient Services which will involve dealing with patient finances etc.

The post holder will undertake general office duties. They will enter relevant patient information onto the Electronic Patient Recording System, identifying any issues to the relevant practitioner. They will undertake the maintaining of data reports, highlighting any anomalies to their line manager for investigation. They will be responsible for the ordering of stationery/equipment for the wards, adding maintenance jobs onto the system for completion and linking in with carers to provide carer packs to enable relevant support to be implemented. The post holder will be responsible for ensuring letter, referrals and discharge correspondence are input in a timely manner, to meet local and national targets.,

• Undertake clerical duties for your clinical team, letters to GP’s, reports, discharge correspondence and clinical activity data inputting.
• To be the first point of contact for face to face, written and telephone enquiries on behalf of your clinical team, using judgement to establish validity and priority of the contact.
• Deal with any admission enquiries using judgement and observing patient confidentiality at all times.
• Liaise with General Practitioners and outside agencies, including other hospitals, general and geriatric, medical services, service users and their relatives using their knowledge and judgement of any given situation.
• As required by your clinical team, record activity onto appropriate systems meeting all required deadlines.
• Track all service users from referral to discharge ensuring all correspondence is within local and national targets.
• Ensure all discharge notification and summaries are generated and sent to GP within agreed time frames.
• Check the patient’s status, ensuring demographic details are correct and amended where necessary., We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT
• communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer., If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.

Do you have experience outside the NHS?

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.

We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world’s most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users., The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

• Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts