Scheduling Associate

Job Description

The role of the Scheduling Associate is to answer phone calls by current and prospective patients wishing to schedule or re-schedule a desired dermatological service.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer phone calls to our dedicated scheduling line and schedule appointments for consultations, surgeries, spot checks or change existing appointments.
• Notify appropriate offices for patient work-ins, same-day and following day appointments.
• Obtain, verify and update patient’s current demographic information to ensure accurate patient records.
• Answer questions regarding services provided.
• Research and resolve patient’s scheduling issues.
• Effectively handle and resolve recurring problems.
• Knowledge of insurance pre-certification requirements and contract benefits preferred.
• Establish priorities, work independently and process with objectives without supervision.
• Manage dissatisfied patients in an empathetic and respectful manner.
• Sound judgment and problem-solving skills.
• Acts with a sense of urgency and responsibility as a patient-focused representative of the Practice.
• Proficient keyboarding skills and general PC skills.

Competencies

• Excellent Customer Relation Skills
• Problem Solving
• Communication Proficiency
• Time Management
• Empathy
• Multi-Tasking

Supervisory Responsibility

This role has no supervisory responsibilities. Employee reports directly to Scheduling Supervisor and Clinical Administrator.

Work Environment

This job operates in an office environment. It also utilizes standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This is largely a sedentary role.
• The employee is frequently required to sit, walk, use hands to finger, handle or feel, and reach with hands and arms.
• Perform tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, use of a computer and using general office equipment – fax machines, telephones, copiers and scanners.
• Have a sufficient ability to communicate, through sight, hearing, and speach to perform assigned tasks and maintain proper job safety conditions.

Demonstrate cognitive ability to:

• Follow directions and routines
• Work independently with appropriate judgment
• Exhibit spatial awareness
• Read words and numbers
• Concentrate, memorize, and recall
• Identify logical connections and determine sequence of response

Position Type and Expected Hours of Work

This is a full-time position. Days and typical hours of work are Monday through

Thursday, 7:30 a.m. to 5 p.m. and Friday 7:30 a.m. to 12:45 p.m.

Travel

No travel is expected for this position.

Required Education And Experience

• High school diploma or GED.

Preferred Education And Experience

• Experience in a call center preferred.
• Knowledge of medical terminology or experience in healthcare environment preferred.
• Knowledge of insurance benefits preferred.

Additional Eligibility Qualifications

None required for this position.

Work Authorization/Security Clearance

Must be authorized to work in the United States of America. Must acknowledge and agree to comply with the Practice’s policies including

the drug and alcohol policies.

Other Duties

Please note this job description is representative not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Dermatology Associates of Virginia is an Equal Employment Opportunity (EEO) employer.