Specialist II, Launch Operations

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

We, the Nike Direct Digital Platform Operations team, supports the day-to-day operations for our digital business. We work in an exciting and dynamic environment which is a key growth area of the organization. We work as a broader operations team with key areas of focus that continuously learn from each other. There’s never a dull moment!

Who You Will Work With

As a member of the Nike Direct Digital Operations team, you will report to the EMEA Launch & Seasonal Moments Operations Manager. In this role, you will collaborate closely with our core operations teams as well as the broader teams such as Brand/Marketing, Digital Platform, Digital Experience, Merchandising, Consumer Direct Sciences, Technology, Supply chain, Legal to name a few. You will also interact with teams in other geos as well as our ongoing partnership with Global teams based at our World Headquarters.

What You Will Work On

You will be working with the Platform Launch Operations team performing operational tasks to support the business and helping to drive engagement of our Nike.com, SNKRS & Nike App communities. This includes the planning, execution and hind sighting of launch events on all platforms. These daily tasks are manual and require extreme accuracy and extreme rigour. You will have to be proactive and support process improvements, identify and fix consumer journey issues and maintain key documentation. Additionally, you will help provide requirements for future capabilities and tools used by our teams.

A typical day/week looks like:

• You drive end-to-end operational excellence for all launches and activations going live on our digital platforms through continuous process building and capability optimisation
• You obsess processes to enable best in class collaboration and end-to-end frictionless executions by building upstream partnerships with key stakeholders
• You drive digital assets (copy, imagery…) and inventory readiness for activations/launches specific assortment
• You maintain continuous cross-functional alignment and drive accountability by holding weekly meetings to ensure deadlines and deliverables are fulfilled
• You orchestrate end to end activation execution and ensure a seamless consumer journey in all countries (Testing, troubleshooting, reporting …)
• You act as resource of expertise (subject matter expert) on tools & capabilities utilized for launch operations in partnership with the dedicated Nike Digital Commerce Capabilities team
• You continuously refine workflows & improving processes to ensure smoother planning and activation.
• You identify and implement best practices to enhance cross-functional collaboration and execution.

Who We Are Looking For

We are looking for a Launch Operations Specialist to join our Digital Platform Operations team. You will own the end-to-end execution of product launches and activations for 30+ countries in our EMEA portfolio. You are organized, flexible multitasker who take pride in the perfection of your work. You can prioritize tasks, collaborate with the team, and solve problems efficiently. You have a real passion for digital commerce and trend setting innovative work. Additionally, you can maintain a flexible working schedule that can include holidays and weekends.

The ideal candidate should be able to demonstrate the below criteria;

• Working experience in direct-to-consumer retail ecommerce with a specific focus on operational process improvement is preferred
• Proficient in English with excellent verbal and written communication skills, including meeting facilitation and presentations
• Excellent organisational skills, passion for details and ability to produce on-time quality deliverables in a deadline-driven environment while balancing multiple priorities
• Ability to quickly pick up new systems, experience with Nike internal tools and Airtable is a plus
• Ability to work in a flexible environment and manage ad-hoc requests in an independent manner
• Ability to work independently and cooperatively in a diverse group
• A positive, energetic attitude with a passion for e-commerce, retail, sport, fashion
• Self-starter, quick-learner, quality-focused and proactive
• Flexibility in working hours to support the business (ie. weekends, holidays)

Applications for this role will be accepted until 7 February 2025. Relocation is not provide