Behavioral Health Accounts Receivable Specialist

Become an Assembler! We are looking for a Behavioral Health Accounts Receivable Specialist to join Assembly Health. If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity.

This is a full-time, non-exempt position reporting to the Accounts Receivable Manager.

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What you’ll do

• Collaborate with insurance providers to monitor outstanding claim status and navigate resolution steps.
• Investigate outstanding A/R accounts, determine the cause of the delinquency, and collect payments.
• Conduct daily calls and online status queries on claims, ensuring thorough documentation and adherence to the processes outlined in the Standard Operating Procedure Handbook.
• Review all insurance correspondence and documentation to identify discrepancies.
• Provide the Payment Posting team with EOBs and payment details.
• Identify trends and conduct root cause analyses on unpaid and underpaid claims until resolved.
• Research and gather pertinent information related to claims processing and denial trends and share with internal management.
• Achieve performance goals or objectives (individual or departmental) as established by the A/R Manager.
• Participate in meetings to review A/R reports and provide insight on patient accounts.
• Collaborate and troubleshoot with internal and external point of contact teams on account-related issues. Prompting steps for resolution when necessary.
• Address incoming emails from various sources.
• Maintain HIPAA and compliance standards to preserve patient confidentiality.
• Other tasks and projects as needed and assigned.

What we’re looking for

• 3-4 years of experience working in accounts receivable in the behavioral healthcare space.
• Strong problem-solving skills with analytical and critical thinking abilities.
• One year of Behavioral Health experience preferred including EMR/EHR knowledge (Kipu, BestNotes).
• Ability to manage critical deadlines with a self-motivated attitude and ability to multi-task.
• Must be resourceful, persistent, and an excellent problem solver
• Strong written and verbal communication skills
• Ability to function well in a fast-paced and at times stressful environment.
• Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.

Why join the team?

• Be part of something special! We are growing both organically and through acquisitions.
• Career growth – your next role with Assembly might not be created yet and we are waiting for your help to chart the way!
• Ongoing training and development programs.
• An environment that values transparency
• Competitive Benefit Packages available, Paid Holidays, and Paid Time Off to enjoy your time away from the office.