Web Administrator

Primary Indicator

• Job duties are performed accurately and within strict timelines.

Secondary Indicators

• Communicates clearly and concisely both internally and externally.
• Demonstrates a high degree of integrity and professionalism.

Job Duties

• Support the business implementation and configuration of both Connect and Webshops.
• Provide frontline internal “Super User” support for Connect systems.
• Conduct training for new customer account teams on Connect and Webshop (back-end) as required.
• Manage the IT helpdesk, addressing issues raised by customer account teams.
• Configure portal systems for new customers and assist with ongoing system updates and enhancements.
• Serve as the primary point of contact for LINK staff reporting web portal issues affecting BAU (Business-As-Usual) activities (non-technical errors).
• Collaborate with the IT Platform Content Manager to:
• Regularly drive and promote new content across account teams.
• Refresh customer portals with articles, innovations, products, and catalogs.
• Review customer ordering platforms for new product orders, sharing key product content to drive demand across other markets.
• Build and maintain an extensive library of products and informational content across all customer platforms.
• Support the creation of “order windows” in LINK platforms to boost orders across Bottler clients.
• Manage and modernize the look and feel of customer portals.
• Assist the LINK Technology Team with scoping requirements and testing new Connect functionality.

The Person

Skills And Experience

• Experience in website administration.
• Fluent in English.
• Strong understanding of content management or a background in marketing.
• Proven business process acumen.
• Ability to build and maintain strong relationships with LINK staff and external customers.

Personal Attributes

• Professional appearance, confident, positive, and respectful manner.
• Highly motivated and eager to succeed.
• Service and team-oriented approach.
• Strong relationship management skills.
• Excellent written and verbal communication skills.
• Ability to multitask and manage multiple issues/projects effectively.
• Presents as knowledgeable, with good listening skills and high empathy.
• High levels of enthusiasm, energy, and flexibility to adapt to changing circumstances.

Qualifications

• College degree preferred.

Our organization is dedicated to fostering a workplace environment that values diversity and inclusion. We actively seek to attract, recruit, and nurture talent from a broad spectrum of backgrounds, each contributing unique perspectives, ideas, and experiences. Our goal is to cultivate a productive and inclusive atmosphere that represents various cultures and groups, where everyone is given an equal opportunity to thrive.

Your needs and preferences are important to us, and we are committed to ensuring an equitable and accessible recruitment process. If you feel you need any reasonable adjustments to be made in order to apply for a vacancy at Link, please contact us at [email protected].