Hotel Manager, Mountain Meadows Lodge, Killington, VT

• Recruits, interviews, hires and trains new staff.
• Oversees the daily operations and staffing of the hotel.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with hotel policy.
• Ensure proper coverage of all departments, assisting and working shifts when needed.

Duties/Responsibilities:

• Coordinates and oversees all hotel operations, ensuring quality service is provided within the established business plan and budget.
• Works to resolve issues or problems that guests may experience.
• Handles special requests and accommodations.
• Manages customer feedback online and in person.
• Inspects facilities to ensure compliance with applicable standards and regulations.
• Ensures maintenance issues are addressed in a timely manner.
• Ensures proper coding of invoices, assists with month end reporting and conducts a thorough financial analysis.
• Monitors key performance metrics and identifies opportunities to increase profitability.
• Coordinates services with outside suppliers, vendors, travel agencies, and event planners.
• Assists in the development and maintains a marketing strategy to promote the hotel and services and business functions.
• Active revenue management, including daily rate changes and weekly reporting and strategy calls.
• Sourcing, selling and servicing group business.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Understanding of the hotel sales process
• Understanding of hotel financial reporting
• Excellent client (internal and external) communication
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of hotel and hospitality industry.
• Proficient with Microsoft Office Suite or related software.
• Ability to work during peak demand periods (nights and weekends)

Education and Experience:

• Bachelor’s degree, preferably in hotel management, business administration, or related field preferred.
• Five or more years of experience in the hotel industry required; prior managerial experience required.
• Previous group sales or service experience preferred.
• Maintenance and facilities management experience is a plus.

Compensation

• Compensation commensurate with experience
• Manager housing is available upon request and will be factored into total compensation package if availed.
• Please include cover letter with application **