Email/Chat Support Specialist
Job Description
Company Overview
Computer CORE (Community OutReach and Education) is a dedicated organization committed to empowering individuals through education and technology. We strive to bridge the digital divide by providing essential skills and resources to underserved communities, enabling them to achieve personal and professional growth.
Job Title
Email/Chat Support Specialist
Job Location
United States
Job Summary
We are seeking a motivated and customer-oriented Email/Chat Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional support to our users through email and chat platforms, ensuring a positive and seamless experience. This role is integral to our mission of empowering individuals through technology and education.
Key Responsibilities
- Respond to user inquiries and issues via email and chat in a timely and professional manner.
- Provide accurate information and solutions to user queries.
- Document and track user interactions and resolutions in our support system.
- Collaborate with team members to enhance support processes and user satisfaction.
- Maintain up-to-date knowledge of our services and offerings.
Required Skills And Qualifications
- 0-5 years of experience in customer support or a related field.
- Strong written communication skills.
- Excellent problem-solving and analytical abilities.
- Ability to work independently and collaboratively within a team.
- Familiarity with email and chat support tools is a plus.
Additional Information
This position offers an opportunity to work in a dynamic and mission-driven environment. We value diversity and are committed to creating an inclusive workplace for all employees.