Sr. Manager of Business Operations

This position will oversee both procurement and business operations and is responsible for optimizing operational processes to improve productivity, reduce costs, and mitigate risks through both technological and procedural enhancements. The role involves leading and motivating a diverse operational team, fostering a positive working environment, and ensuring the accuracy of vendor invoicing through careful evaluation and reconciliation of disputes or adjustments. The individual will define, implement, and revise operational policies, ensuring alignment with business operations, and contribute to the development of policies, procedures, and back-office operations.

This position pays up to $93,000 based upon experience.

Typical Functions

• Responsible for identifying areas of improvement to processes to increase productivity and reduce costs and risks through operational and technological enhancements
• Lead and motivate a diverse team of operational staff, fostering a positive working environment.
• Overseeing the accuracy of vendor invoicing by evaluating, investigating, and reconciling any adjustments, rejections, or file disputes received in invoicing.
• Define, implement, and revise operational policies within business operations.
• Assists in the establishment of policies, procedures, business rules, collections, and back-office operations.
• Oversee daily operations and coordinate between different divisions.
• Monitor and analyze operational performance metrics.
• Manage relationships with vendors, clients, and stakeholders.
• Develop contingency plans to mitigate risks and manage crises.
• Ensure compliance with procurement policies, procedures, and regulations.
• Establishes and maintains contracts; exercises delegated signature and contracting authority.
• Negotiate contracts and agreements with vendors to secure favorable terms and conditions.
• Stay abreast of industry trends, technological advancements, and best practices in operations management, and recommend innovative strategies to drive continuous improvement.
• Advises agency personnel on departmental rules, regulations, and laws and assists agencies in developing procedures to ensure conformance.
• Establish and assure adherence to budget, schedules, work plans, and performance requirements.

Level Descriptor

At this level, employees are assigned responsibilities involving the direction and supervision of a work section of a division having responsibility for a single program area administered by the agency. Employees will perform all essential functions related to the position.

Education And Experience

Education and experience requirements at this level consist of a bachelor’s degree and four years of professional experience in business or public administration (purchasing/procurement experience preferred), including two years in a supervisory capacity.

Knowledge, Skills, Abilities And Competencies

Knowledge, Skills and Abilities required to perform duties assigned at this level include knowledge of accounting principles and practices; of business and public administration; of supply and procurement laws and regulations; of personnel management practices; of managerial functions and techniques; and of the principles and techniques of supervision. Ability is required to maintain and report financial data; to direct and supervise the work of others; to communicate effectively; and to establish and maintain effective working relationships with others.

Special Requirements

This position requires a Certified Procurement Officer (CPO) certification and must be obtained within the first year in this role. This certification will require ongoing training, and this individual will be required to keep up with this certification while in this role.