Head of Customer Success
Job Description
Head of Client Success – Remote (U.S. Business Hours)
Join a High-Growth Offshore Staffing Company Connecting U.S. Law Firms with Top Legal Talent!
About Us
We are a leading offshore staffing company that partners with U.S. law firms to provide highly skilled legal professionals from around the world. Our mission is to help law firms scale efficiently while maintaining top-tier client service. We offer a dynamic, remote work environment with a strong emphasis on collaboration, innovation, and results.
The Role
We are seeking a Head of Client Success to lead and elevate our client success strategy. This is a senior leadership role responsible for managing a team of Client Success Managers while driving client retention and revenue growth through upselling. You will play a critical role in shaping our customer experience, ensuring law firms receive unparalleled support, and maximizing the value they get from our staffing solutions.
Key Responsibilities
- Lead and manage the Client Success Team to maintain high levels of client satisfaction and engagement.
- Drive client retention by ensuring consistent service excellence, proactive issue resolution, and strong client relationships.
- Develop and implement upselling strategies to help law firms maximize the value of our staffing solutions.
- Monitor and analyze key client success metrics, including retention rates and revenue growth from existing accounts.
- Act as a strategic partner to law firm clients, understanding their needs and providing tailored staffing solutions.
- Collaborate with sales and operations teams to ensure seamless client experiences.
- Continuously improve client success processes and best practices to optimize team performance.
Who You Are
- Experienced Leader – You have successfully led and scaled a team of Client Success Managers.
- Client-Centric – You understand the importance of long-term client relationships and have a track record of high client retention.
- Revenue-Focused – You have a strong ability to upsell existing clients.
- Staffing Industry Knowledge (Preferred, Not Required) – Experience in staffing, outsourcing, or legal services is a plus.
- Data-Driven Decision-Maker – You know how to track and analyze retention and revenue metrics to inform strategy.
- Excellent Communicator – You can articulate the value of our services and build trust with law firm clients.
- Remote & U.S. Time Zone Ready – You are comfortable working in a fully remote environment and can align with U.S. business hours.
Why Join Us?
- Competitive Salary & Performance-Based Bonuses
- Fully Remote Work with U.S. Business Hours
- Generous PTO & Flexibility
- Health & Wellness Stipend
- Growth Opportunities in a Fast-Scaling Company
- Collaborative, Supportive, and High-Performance Culture
Ready to Lead and Elevate Client Success?
Fill out this application to be considered: https://wkf.ms/4gqM8ZH