Admissions Specialist

Department: Administrative – Other

Location: Burbank, CA

Compensation: $20.00 – $25.00 / hour

Description

Holding Hands Pediatric Therapy & Adult Services is currently looking for a full-time Admissions Specialist. The ideal candidate should be organized and able to multi-task with great attention to detail. They will possess strong verbal and written communication skills, excellent follow-up skills, and will complete assignments quickly and accurately. The ideal candidate will also have experience working with an agency that provides therapeutic services to individuals diagnosed with Autism Spectrum Disorder & Mental Health. This position reports to the Director of Billing and Admissions.

Key Responsibilities

• Answers phones, inquiries, and questions regarding the admissions process from families and referral sources with empathy and professionalism
• Ability to prioritize effectively and work in a fast-paced environment
• Must be energetic, enthusiastic and team-oriented
• Collect necessary admissions documentation including demographics and forms
• Verify patient eligibility and benefits
• Request authorization for services
• Ensures proper follow-up on pending cases
• Updates system of record with accuracy
• Work in collaboration with the department coordinators
• Must be able to work and be cross-trained in all applicable areas
• Must remain informed and compliant with HIPAA requirements
• Communicates with management and makes recommendations to improve processes
• Performs other administrative duties, as assigned by the Director of Billing and Admissions

Skills, Knowledge and Expertise

• High School diploma or equivalent
• 6 months of customer service experience
• Bilingual in English and Spanish
• Excellent oral and written communication skills
• Proficient in Microsoft Office, entering data on spreadsheets and basic computer functions

Benefits

• 401(k) with a company match
• Sick/mental wellness time off & Paid Time Off
• Paid Trainings & continued education allowance
• Medical, dental, and vision insurance
• Paid Holidays
• Unlimited Referral Bonus
• Monthly Diversity, Equity, and Inclusion support meetings open to all staff
• Monthly Mental Wellness support meetings open to all staff
• Annual Performance Reviews with an opportunity for pay increases
• Flexible and supportive company culture
• Team-building social events throughout the year

Holding Hands is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression. Holding Hands Inc. does not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities/operations. These activities include staffing on cases, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, families, and our vendors.

Holding Hands will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Holding Hands is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.