Customer Service Representative – Remote in Columbia, MD

Why Consider This Job Opportunity

• Salary up to $31.30 per hour
• Comprehensive medical, dental, and vision benefits
• 401(k) retirement savings plan and Employee Stock Purchase Plan available
• Generous Paid Time Off (PTO) and paid holidays
• Opportunities for professional development and well-being programs
• Supportive work environment focused on member satisfaction

What To Expect (Job Responsibilities)

• Provide telephone assistance to Aetna Medicaid members and providers, addressing inquiries about benefits, eligibility, and services
• Manage inbound calls while maintaining high standards of customer service
• Assist with requests for ID cards and other member-related inquiries
• Ensure effective communication with members and providers, both orally and in writing
• Meet performance standards, attendance requirements, and call quality goals

What Is Required (Qualifications)

• Must live within 50 miles of Columbia, MD
• High school diploma or equivalent GED
• Ability to work from home and demonstrate self-sufficiency
• Strong oral and written communication skills
• Must be able to commute to the office in Columbia, MD when necessary

How To Stand Out (Preferred Qualifications)

• Experience working remotely in a call center environment
• Familiarity with Medicaid and Medicare systems

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