Operation Supervisor – Vox Cinema

Opersation Supervisor | MAF Entertainment | Cinemas

Role Summary

The role of the Supervisor is to ensure the smooth operation of Majid Al Futtaim Entertainment attractions in close conjunction with the Associate Manager or/and Manager and to lead the Customer Service Officer team on the assigned shift to guarantee excellent guest satisfaction, by providing an exciting and enjoyable experience in a clean and safe environment.

ROLE PROFILE

• Carries out the daily walk through to identify faults, breakdowns and equipment deficiencies for the facility and reports any issues to his/her Line Manager and the relevant Technician.
• Supports the management team in supervising designated teams to ensure that team members are adhering to schedule, shift rota’s and Customer Service Officer tasks accordingly.
• Resolves conflicts and complaints by customers and ensures an optimal customer experience.
• Monitors the facility and equipment through audits, asset registers and periodic services.
• Responsible for completing daily, weekly, monthly checklists/reports.
• Trains and mentors small to medium sized teams and understands peak and down times of site.
• Ensure team members adhere to yearly KPIs.
• Ensures that all team members, third parties, and contractors use the Personal Protective Equipment required in the correct manner.

Requirements

• Diploma/certification in any discipline and/or relevant experience.
• 2-3 years of experience in a fast-paced operational environment with at least 1 year as Customer Service Officer and/or Customer Service Representative.
• Experienced with customer service, sales techniques, and interpersonal social skills.
• Excellent problem solving and troubleshooting skills.
• Knowledge in inventory cycle.
• Demonstrate strong communication (oral & written), organization, management, and leadership skills to lead in a positive environment.

What We Offer

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.