Event & Sales Operations Coordinator

www.mos.org

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.

Who We Are

As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world’s largest science centers and New England’s most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online.

The Museum’s singular location connecting Boston and Cambridge puts us at the junction of some of the world’s most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us.

What You’ll Accomplish

• In conjunction with the Event Operations Manager, coordinate operations details for external bookings up to the first 200 guests. This includes reviewing staffing needs, need sheets distributed in a timely fashion (at least 10 business days prior to the event date), floor plans, and verbal and written communication with external clients to ensure constant communication between the Museum and the client. The standard expectation for communication is to answer all questions within 24 hours during the business week.
• Support the external event coordination by handling detailed site visits between the Museum and the client to ensure event operations and standards are met.
• Act as an additional on-site contact for external daytime events, ensuring the room is set correctly, greeting guests, and liaising with the internal department(s) to ensure smooth guest experience.
• Proactively addresses client concerns or adjustments to event plans.
• Build and maintain positive relationships to encourage repeat business and referrals.
• Communicate effectively with internal teams to align operational efforts with event goals.
• Proposes recommendations for future event improvements. Maintains a proactive and solutions-oriented mindset under time-sensitive conditions.
• Demonstrates an unwavering commitment to delivering exceptional event experiences.

What We’re Looking For (Competencies)

• Accountability and follow-through on commitments. Live up to verbal and written commitments to client base
• Curiosity and learning. Learns quickly and demonstrates ability to quickly and proficiently understand, absorb, and synthesize new information
• Flexibility/Adaptability. Adjust quickly to changing priorities and conditions. Copes effectively and complexity and change.
• Collaboration. Works as a productive member of a group toward a common goal. Contributes to team discussions, seek out and work with others, and encourages others to contribute to the process and improve the team’s efforts towards their goals.

Previous experience coordinating complex events is a plus.

How We Work-Our Values

Everyone: We are everyone’s museum. We pursue equity and celebrate every person for who they are. We foster an inclusive environment in which we value and respect diversity.

Service: We serve our colleagues and community. We hold ourselves accountable to be a trustworthy public resource, and to support a sustainable, just and evidence-based future.

Learning: We love learning. We are curious about the world and want to share our joy and wonder with others. We value open minds and recognize that everyone has more to explore, discover and create.

Connection: We find strength in connections. We collaborate across communities, organizations and disciplines to make science relevant and accessible to all.

Boldness: We dream big. We boldly push ourselves forward, pursuing new ideas and challenges. We experiment and learn from our failures as we seek to inspire purpose, spark imagination and encourage hope.

Salary Range: $22.90 USD – $28.63 USD

The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.