Remote Support Technician

Our customer’s protection is our priority. That philosophy has led to exponential growth since we were founded in 2010. Corey Varden, Owner/CEO, started the company to help fill a need he saw to provide superior security options for businesses at a competitive price. Our core business consists of creating custom-designed security solutions for our customers. We install, maintain, monitor, and inspect a wide range of integrated building protection systems, including access control, video camera surveillance, fire alarms, and burglar alarms. We prioritize service after the sale because we want to ensure our security solutions exceed our customer’s expectations, not just for today, but for years to come.

Job Overview: We are seeking a highly motivated and skilled Remote Support Technician to join our team. This position is responsible for troubleshooting, diagnosing, and resolving issues related to security and solar equipment. You will provide exceptional technical support to our clients, ensuring their systems function smoothly and efficiently. As a remote technician, you will communicate with clients via phone, email, and remote access tools to provide timely solutions.

Key Responsibilities

• Provide remote troubleshooting and support for a range of systems, including security alarms, CCTV cameras, access control systems, and solar power equipment.
• Respond to client inquiries, either through phone, email, or chat, ensuring prompt and effective resolution of technical issues.
• Perform diagnostic tests, identify hardware/software issues, and guide clients through step-by-step troubleshooting procedures.
• Use remote desktop tools and diagnostic software to access client systems when necessary to resolve technical issues.
• Collaborate with the technical support team to escalate complex issues and coordinate resolution efforts.
• Provide guidance on system setup, configuration, and operation, ensuring users understand how to maximize system efficiency.
• Monitor and maintain system health for client accounts, ensuring all components are functioning properly.
• Document all support activities and client interactions in the support management system.
• Stay up-to-date with new technologies, product features, and industry trends to ensure the highest level of support.
• Assist in training clients on best practices for maintaining and optimizing their security systems and solar equipment.

Requirements

• Proven experience as a Support Technician, Help Desk Technician, or in a similar technical support role.
• Strong knowledge of alarm systems, CCTV, access control technology, and solar equipment.
• Proficiency with remote support tools and troubleshooting techniques.
• Excellent problem-solving skills and ability to diagnose and resolve technical issues remotely.
• Strong communication skills with the ability to explain complex technical concepts in a simple and clear manner.
• Ability to work independently, manage time efficiently, and stay organized in a remote work environment.
• Basic understanding of networking and connectivity issues.
• Experience with solar power systems and related components is highly preferred.

Benefits

• Competitive salary based on experience.
• Flexible working hours.
• Health, dental, and vision benefits
• Ongoing training and professional development opportunities.
• Opportunities for career growth within a fast-growing company.

The Pay Range For This Role Is

50,000 – 55,000 USD per year(CRV Office)

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