Remote Sr. Customer Researcher (m/f/d)

Founded in 2017, RoomPriceGenie is dedicated to helping hoteliers around the globe achieve optimal pricing. ? We understand that many small hotels face challenges with digitalization, making their operations increasingly complex and often resulting in lost revenue. This is where we come in!

We have developed a powerful solution that enables hotels to set the right prices in just seconds. ?? Our state-of-the-art algorithm analyzes both internal hotel data and market trends to recommend pricing strategies that enhance revenue and improve booking rates.

With customers spanning the globe—from the USA and Canada to Iceland, South Africa, China, Slovenia, Italy, and the UK—RoomPriceGenie has made a meaningful impact in the hospitality industry, and our clients love the results. ??

Now, we are excited to expand our customer base and spread the word about how we can support hoteliers in optimizing their pricing strategies. We invite you to join us on this journey! We actively encourage applications from candidates with diverse backgrounds to enrich our team and drive innovation.

Your Role

As a Senior Customer Researcher, you’ll work closely with cross-functional teams to uncover deep customer insights, validate new concepts, and drive user-centered innovation. We’re looking for passionate individuals who thrive in dynamic environments and are excited to shape the future of hotel technology. Let’s build impactful, data-driven solutions together! ?? As part of our team you will:

• Define, develop and validate new concepts (services, products, business models)
• Meet users, and help understand clients’ preferences and needs to create solutions that resonate with them
• Work hand in hand with engineers and business people to propose innovative solutions to answer these needs
• Quick-prototype and test concepts to collect early user feedback and iterate
• Document promising solutions to push them to development teams
• Feed RoomPriceGenie’s product & development roadmap
• Apply and promote user-centered innovation
• Apply the methodology of Design Thinking and the so-called micro-cycle which guides us to the discovery of innovative solutions:
• (Re-)Defining the problem
• Needfinding
• Ideating
• Prototyping
• Iterating repeatedly to converge on a convincing solution

Your Profile

• Master’s degree student of industrial engineering, business innovation, or similar disciplines.
• Experience in conducting user interviews & wireframing
• Great communication skills
• High ownership skills
• Excellent time management, prioritization & multi-tasking
• Team player, egoless and empathetic.
• You are fluent in English
• You are based in the European Time Zone (UTC+0 / UTC+2)
• Knowledge in Design Thinking or other Human-Centric product development approaches.
• Experience with various brainstorming & ideation methods
• 6-3-5 METHOD
• Story Cubes
• Experience with Prototyping & Testing innovative services.

Nice to Have

• You are fluent in Spanish
• We welcome candidates from diverse backgrounds and are excited to see what contributions you will make to our team.

What We Offer at RoomPriceGenie ?

At RoomPriceGenie, we don’t just offer jobs; we offer an adventure! ? Join us in an exciting startup atmosphere where you can grow your career while changing the world for tens of thousands of independent hoteliers. ? Our global and diverse team is fueled by passion and a shared mission. We thrive in a culture that’s all about transparency, respect, and making a real impact together.

Here’s what you can expect when you become part of our Genie family:

• Hybrid Office Model: Work your way! Whether you’re a remote work ninja ??, love the hustle of the office ?, or enjoy a mix of both, we empower you to choose the setup that suits you best.
• One Team, One Vision, One Goal: We’re in this together! ? Our Genies are laser-focused on our mission, collaborating to make magic happen. ? It’s no wonder we score a stellar 9.3 from our team members! ?
• Epic Team Gatherings: Every year, we bring our global crew together ? for a week of networking, brainstorming, and fun. ? Plus, enjoy regular hangouts in our offices to keep the camaraderie alive.
• Growth and Development: We’re all about lifelong learning! ? Level up your skills with personal and professional development opportunities. You’ll even snag up to three extra days off each year to focus on your growth. ?
• 5 Years? 5 Weeks! Stick with us, and we’ll reward your loyalty. After five years, you’ll earn an incredible five weeks of bonus vacation time ?? to recharge and explore the world. ?
• Birthday Celebrations: It’s your day, so take it off! ? Celebrate your birthday the way you want, guilt-free.
• Flexible Hours: We get it—life happens! ? We offer flexible working hours to help you balance your work and personal life seamlessly.
• Wellbeing Matters: Your mental health is a top priority. ? Every Genie gets access to Headspace, the leading meditation app, to help you cultivate a happier, healthier, and more zen life. ?

We kindly ask that recruitment agencies refrain from reaching out regarding this vacancy. Thank you for your understanding.