Operations Manager

ClearStar offers employers valuable employment intelligence to better support their recruiting and decision-making by increasing the quality, reliability, and visibility of information through background and medical screening. A seven-time Inc. 5000 honoree and founding member of the Professional Background Screening Association (PBSA, formerly NAPBS), ClearStar has provided innovative technology solutions to businesses in the human capital management industry from its corporate offices in Alpharetta, Georgia, since 1995. Since 2020, ClearStar has been a portfolio company of Hanover Investor Management, a London-based private equity firm. By joining ClearStar, you will have the unique opportunity to learn from industry leaders while making an impact on the lives of others.

• ClearStar Background Screening
• Our culture and values

Why ClearStar Needs You

As an Operations Manager, you will be at the heart of driving excellence and innovation. Lead a dynamic team ensuring accuracy, timely results, and exceeding client expectations. You will take charge of optimizing processes, solving challenges, and implementing bold, forward-thinking strategies that elevate our operational performance. With your leadership, you will empower your team, enhance client trust, and shape the future of our services, making tangible impact in the industry. This is your opportunity to lead with purpose, spark innovation, and leave your mark in a role that’s as exciting as it is rewarding!

What You’ll Do

• Enhance the accuracy and efficiency of the Records and Research department, directly influencing customer satisfaction and trust.
• Build a collaborative and motivated team that delivers reliable results.
• Strengthen supplier and client partnerships to optimize service offerings and maintain competitive advantages.

Success Measures

• Consistently achieve and maintain service level agreements (SLAs) and quality benchmarks.
• Improve team performance and engagement metrics.
• Meet and exceed quality benchmarks.

Key Outcomes

Operational Excellence

• Oversee order fulfillment, order review, and compliance processes to ensure timely and accurate results.
• Implement workflow strategies that optimize efficiency and resource allocation.
• Solve operational bottlenecks and streamline procedures to reduce errors and delays.

Team Leadership

• Foster a positive team culture through effective training, mentoring, and communication.
• Provide guidance to Record and Research Specialists for professional growth and adherence to policies.
• Actively performance manage and elevate team achievement.

What You’ll Need

• Education: Bachelor’s degree preferred or equivalent experience.
• Experience: Minimum of 4 years in a similar industry and prior managerial experience.
• Industry Knowledge: Familiarity with employment screening processes and related regulations is highly desirable.
• Analytical Ability: Competence in interpreting business data and identifying actionable insights.
• Remote Work: A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.

Who You Are

• Strategic Thinking: Ability to align team objectives with organizational goals.
• Communication: Exceptional skills in writing, presenting, and resolving issues collaboratively.
• Problem-Solving: Aptitude for diagnosing operational challenges and implementing practical solutions.

Compensation & Benefits

Exciting and meaningful learning and development opportunities await at ClearStar! Join us on a journey of discovery and empowerment – where every opportunity is a stepping stone to success and growth. This position is eligible for excellent benefits that include paid healthcare and life insurance premiums, low cost dental and vision insurance, employee assistance program, 401(k) matching up to 4%, unlimited PTO, 9 company paid holidays, and 2 additional days of paid time off for volunteer activities.

The position is eligible for the Searching for Stars Employee Referral Program.