Guest Service Associate – F&B Service
Job Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”
Job Description
We are seeking an enthusiastic and customer-focused Guest Service Associate to join our Food & Beverage (F&B) Service team in Chennai, India. As a key member of our hospitality team, you will play a crucial role in ensuring exceptional dining experiences for our guests.
- Greet and seat guests warmly, providing menus and explaining daily specials
- Take food and beverage orders accurately and efficiently using the point-of-sale (POS) system
- Serve meals and drinks in a timely and professional manner
- Respond promptly to guest inquiries, requests, and concerns
- Maintain cleanliness and organization of dining areas
- Process payments and handle cash and credit transactions accurately
- Collaborate with kitchen staff to ensure order accuracy and timely delivery
- Set up and break down dining areas before and after service
- Adhere to all food safety and sanitation guidelines
- Assist in training new team members as needed
- Participate in regular team meetings to discuss service improvements
- Stay informed about menu changes, promotions, and special events
Qualifications
- Strong operational knowledge of food and beverage service standards
- Outstanding personality with high levels of energy, enthusiasm, and commitment
- Excellent multitasking and problem-solving abilities
- Superior customer service orientation and interpersonal skills
- Demonstrated ability to work collaboratively in a team environment
- Proficiency in using point-of-sale (POS) systems
- Basic math skills for handling cash and credit transactions
- Physical stamina to stand and walk for extended periods
- Ability to work efficiently in a fast-paced environment
- Excellent communication skills in English
- Flexibility to work various shifts, including weekends and holidays
- High school diploma or equivalent (Preferred)
- Previous experience in food and beverage service (Preferred)