Senior Quality Specialist

Job Description:

The Senior Performance and Quality Specialist will be a pivotal contributor within our organization, leading and enhancing our commitment to delivering superior services. The ideal candidate will possess expertise in performance analysis and quality management, overseeing a team dedicated to monitoring and improving the efficacy of our digital solutions. As a proactive leader, the specialist will engage closely with project management and operations teams to implement continuous improvement strategies, ensuring adherence to international quality standards such as ISO and CMMI.

Job Requirements:

• Bachelor’s degree in Business Administration or a related field.
• 4 to 5 years of proven experience in performance and quality management, with demonstrable leadership capabilities.
• Proficiency in performance analysis tools such as JMeter, LoadRunner, and New Relic.
• Strong knowledge of quality management standards and frameworks, particularly ISO 9001 and CMMI.
• Experience in data analysis and visualization tools, specifically Power BI and Excel.
• Certification in quality management methodologies (e.g., Six Sigma) is highly desirable.
• Ability to communicate effectively across diverse teams, facilitating collaboration towards shared quality objectives.
• Strong supervisory skills with demonstrated experience leading technical teams.
• Ability to synthesize complex data into meaningful reports for strategic decision-making.
• Experience in conducting performance tests and analyzing results to inform process improvements.
• Knowledge of the latest trends and best practices in digital service quality management.

Job Responsibilities:

• Lead the quality and performance team, providing guidance and ensuring team objectives are met efficiently.
• Collaborate with management and operations teams to identify opportunities for process improvements and systems enhancements.
• Prepare and deliver detailed performance quality reports, using data analytics to inform strategic business decisions.
• Ensure compliance with top-tier quality standards, including ISO and CMMI, by implementing and maintaining proper documentation and practices.
• Foster a culture of continuous improvement by mentoring team members and promoting best practices within the organization.
• Engage stakeholders across various departments to align quality strategies with organizational goals and objectives.
• Utilize performance analysis tools to identify trends and issues, providing actionable insights to drive enhancements.
• Stay updated with industry trends to ensure the organization adopts the most effective quality management practices.

Required Skills:

• Expertise in performance analysis tools (e.g., JMeter, LoadRunner, New Relic) for comprehensive system evaluation.
• Proficient in data analysis and visualization software, particularly Power BI and Excel, for effective reporting.
• Strong supervisory and leadership capabilities to guide and mentor performance and quality teams.
• Exceptional analytical skills to conduct performance tests and derive actionable insights for continuous improvement.
• Excellent communication and interpersonal skills for effective collaboration across departments.
• In-depth understanding of quality management principles and frameworks, especially ISO 9001 and CMMI.
• Ability to create and present detailed reports that communicate complex performance metrics clearly and concisely.
• Strong problem-solving skills with the ability to make data-driven decisions effectively.
• Capacity to thrive in a fast-paced environment and manage multiple priorities simultaneously.
• Commitment to fostering a culture of quality excellence and innovation within the organization.