Enrollment Coordinator

The Enrollment Coordinator (EC) an integral member of the team, providing direct support to local markets on account creation, account updates, enrollment data, and disenrollment processes. The EC serves as the subject matter expert (SME) in the entry of membership data into the electronic medical record (EMR) with the primary goal of accurate and timely entry. The EC is responsible for accurate data entry, correction of identified errors, and process improvements or standardization as needed.

The EC is the SME for the organization’s member data within AbsoluteCare. The EC will provide support across multiple markets and is expected to understand the market or center nuances in the process including account creation, enrollment, and discharges.

The EC promotes the mission, vision, and values of AbsoluteCare and extends 5-star customer service in all interactions. The is a remote work position.

Duties And Responsibilities

• Complete all data entry for member account creation in EHR within 5 business days of receiving a list.
• Achieve data entry errors less than 3%.
• Complete all enrollment data entry for members at time of referral and at time of enrollment into PCP program.
• Complete all disenrollment or discharge data entry in EHR.
• Confirm eligibility on all new members after account creation and discharge as appropriate.
• Pull audit reporting and ensure any corrections are made within 2 days of reported error.
• Reconcile AbsoluteCare membership lists with health plan membership lists and resolve any discrepancies found.
• Direct point of contact for questions regarding PCP assignment of record
• Work closely with the Finance team to provide notes back on financial reconciliations and provide information missing from financial reports.

Minimum Qualifications

• 3+ years of data entry experience
• High School diploma or equivalent required
• Associate Degree or higher preferred
• Experience working in eCW a plus
• Good computer skills including Microsoft Office Suite (Outlook, Excel, PowerPoint, Word) and electronic medical record documentation required.
• Good written and oral communication skills and the ability to work closely with co-workers remotely and possibly in different time zones and geographical areas.

Working conditions

This job operates in a professional office environment and remotely from home office space. This role routinely uses general office equipment. May share workspace with other staff.

Physical Requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for extended periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.
• Ability to occasionally move objects up to 20 lbs.