Voice Communication Specialist

Join Cleveland Clinic’s Beachwood Family Health and Surgery Center where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Beachwood Family Health and Surgery Center provides the communities in and around Cuyahoga County with over 30 specialties and is located only four miles away from Cleveland Clinic’s Hillcrest Hospital, one of the top hospitals in Ohio.

In this role you will operate telecommunications telephone console system and associated telecommunications equipment.

A caregiver in this position works days, 7:30am—5:00pm.

A caregiver who excels in this role will:

• Receive and screen all incoming and outgoing calls to determine proper routing, triaging, and provide system usage information and Foundation directory assistance.
• Place and record, as applicable, all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures.
• Direct hospital personnel request conference calls to conference company as procedures described.
• Provide assistance to hospital patients with dialing instructions, placing calls, and answering questions.
• Provide overhead and long-range paging services to the FHC and other outside callers as applicable.
• Process group alert test twice daily.
• Expedite medical emergency and crises intervention procedures using page and established procedures.
• Assist staff with out-of-service pages by performing program changes using page systems.
• Process calls using associated telephone equipment such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha unit.
• Perform on-call schedule services.
• Assist personnel in contacting on call physicians and other on-call personnel.
• Provide outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable.
• Remain alert to daily on-call schedule changes.
• Operate various systems and facsimile equipment.
• Send domestic and international telegrams using telex format on CRT, sends domestic and international facsimile messages.
• Receive, log and dispatch incoming telex and facsimile messages.

Minimum qualifications for the ideal future caregiver include:

• High school diploma.
• 1 year of experience as a telephone operator in a health care facility OR a telephone company using various communications console OR coordinating customer service activities in person or by telephone for the purpose of supplying products or services to buyers, sellers, or other business customers.
• Understanding of networking/distributed computing environment concepts.
• Understand principles of client/server configuration.
• Excellent knowledge of messaging technology and project management skills.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 10 pounds

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.00

Maximum hourly: $18.44

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic’s benefits package, which includes among other benefits, healthcare/dental/vision and retirement.