Vice President of Operations

We are seeking a Vice President of Operations who will play a pivotal role in driving the performance of the company’s independent hotel properties while supporting our continued growth in the hospitality sector. This key leader will collaborate with a diverse team, working closely with senior management and cross-functional departments to optimize operations, enhance guest satisfaction, and ensure the financial health of our portfolio.

Key Responsibilities

• Oversee and enhance the operational performance of the company’s Independent Hotels portfolio.
• Implement and track operational accountability and reporting metrics, driving property-level results, budgets, and forecasts to maximize profitability.
• Support pre-opening strategies and manage new hotel openings, providing leadership coverage for transitional roles, and directing special projects to successful completion.
• Collaborate with the company Operations and third-party management firms to align financial outcomes and strategic initiatives.
• Foster an effective talent management strategy for assigned hotels, focusing on recruitment, development, motivation, and retention of top talent alongside hotel executive teams.
• Identify and pursue revenue enhancement opportunities while optimizing operating costs and identifying efficiency improvements, especially in labor productivity.
• Drive market share growth through innovative service differentiation and enhancement of guest experiences via continuous operational improvement.
• Conduct weekly performance check-ins and monitor key KPIs while leading monthly reviews of financial performance to identify actionable improvements.
• Partner with senior leadership to execute comprehensive business plans and oversee capital strategies for the portfolio.
• Prepare compelling analyses and reports for executive teams, investors, and internal stakeholders on a regular basis.
• Optimize expenses related to property taxes, insurance, and leases while coordinating communication with lenders, appraisers, and other financial partners as needed.
• Facilitate the onboarding of new assets into established operational and asset management processes.

Required

• 10+ years of management experience in hospitality operations.
• Bachelor’s degree in Real Estate, Finance/Accounting, Hotel Management, or a related field.
• In-depth understanding of hotel and food & beverage industry trends, best practices, and regulations.
• Solid knowledge of financial statements and operational best practices relevant to hospitality systems (e.g., property management software, point-of-sale systems, scheduling tools).
• Willingness to travel up to 50% of the time.

Preferred

• Prior experience in a task force or interim management roles, especially during transitions.
• 5+ years as a hotel Director of Finance or Controller.
• Advanced degrees or industry certifications are a plus.