Operations Manager

The Operations Manager will be responsible for overseeing and coordinating all aspects of operations within the department. This role demands a strong leader who can ensure the smooth and efficient execution of client requirements, manage a team of Operations Coordinators, and maintain high standards of operational performance.

Key Responsibilities:

• Team Leadership:
• Manage and lead a team of Operations, ensuring they are empowered to perform their roles effectively.
• Provide guidance and support to team leads, promoting a collaborative and results-driven work environment.
• Operational Management:
• Plan and coordinate all activities related to the successful execution of client requirements, ensuring optimal team performance.
• Organize and oversee the smooth operations of various business lines from the India office, including data updates and maintenance across proprietary and third-party business systems/CRMs (e.g., Salesforce).
• Ensure timely and accurate execution of operational tasks such as data entry, reconciliation, processing student record updates, enrolment, book orders, test scheduling, student roster management, billing updates, and course scheduling.
• Address and respond to client requests and urgent tasks promptly, ensuring efficient handling by the team.
• Client and Stakeholder Interaction:
• Act as a key point of contact for clients, managing communication and clarifying program schedules, doubts, and feedback.
• Interact with freelancers, trainers, and students to gather feedback, clarify queries, and obtain testimonials.
• Maintain professional and courteous communication with all stakeholders, ensuring a high level of customer service.
• Administrative Oversight:
• Handle backend operational tasks including scheduling meetings, updating attendance, and preparing program analysis reports.
• Manage transportation logistics for trainers and maintain accurate records.
• Oversee the processing of reimbursements, daily allowances, incentives, and support timely payment processes.