INTAKE SPECIALIST

Are you ready to work for an exceptional state agency that works to protect the life, health, safety and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is committed to the highest standards of compliance, demonstrating leadership in all areas, and teaching and working with employers and employees to make them successful. A thriving workforce in Arizona is what we strive for and work towards each day.

INTAKE SPECIALIST

Job Location:

Labor Division

800 W Washington ST

Phoenix, AZ 85007

Posting Details

Hourly: $17.00

Grade: 15

Closing Date:Open Until Filled

Job Summary

This position assists the public about Labor Department programs, related laws, policies and procedures regarding the filing of claims and complaints

This position may offer the ability to work remotely, within Arizona, based upon the department’s business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties

This position requires the ability to answer public inquiries by phone, in person or through claim applications and correspondence. The person in this position accepts claims and complaints for all Labor Department programs, ensures the application is complete, processes them in the database, prepares notices to employers and answers questions regarding the status of claims throughout the claims process. The person in this position will also direct inquiries and questions to other department staff members or to other government agencies as appropriate. The ability to interpret and translate verbal and written Spanish communication is helpful but not required.

Knowledge Needed

Knowledge, Skills & Abilities (KSAs):

• Customer service techniques.

Skills Needed

• Basic computer skills and data entry.
• Use of various computer programs (i.e., Microsoft Office and Google).
• Basic math.
• Written and verbal communication skills.
• Organizational skills.

Abilities Needed

• Requires the ability to communicate in a professional manner both orally and in writing.
• Ability to work under pressure.
• Ability to meet deadlines.
• Ability to listen.
• Ability to work in a team and individually.
• To work effectively with a diverse public customer base.
• To work confidentially with discretion.
• To identify, analyze and resolve customer problems with excellent customer service.

Selective Preference(s)

• The ideal candidate will have the ability to read, write, speak and comprehend Spanish at a

professional business level.

Pre-Employment Requirements

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

The Industrial Commission of Arizona offers a comprehensive benefits package to include:

Sick leave

Vacation with 10 paid holidays per year

Health and dental insurance

Retirement plan

Life insurance and long-term disability insurance

Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.

Contact Us

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542.5559. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.