Medical Receptionist

30 – 37.5 hours per week // NHS Pension // 35 days annual leave pro rata

Do you want to have a job that helps people, and work with great colleagues? Are you the person that always finds out the story and brings calm in the drama? Then come and be our receptionist! Our receptionists help our patients to feel welcome, understood, and valued, and help our doctors, nurses, and other healthcare staff to provide an outstanding service., The ideal candidate will have a positive and calm manner, be efficient and be good at multi-tasking and prioritising. They will be able to work systematically and be able to follow procedures and protocols closely. They will be good at IT and at making sense of complicated systems. They will need to be able to work in a busy environment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferable.

As a receptionist, you will act as the first point of contact for patients and ensure that all visitors to the practice are dealt with in a professional and courteous way.

You will ensure the smooth day to day running of the practice, including booking appointments, speaking to patients face to face and on the phone, processing prescription requests, supporting the clinical staff, being a problem solver, bringing calm in to difficult situations, making patients feel welcome, understood, and valued.

John Street Medical Practice is part of Hope Citadel Healthcare -a primary care provider with a heart for deprived communities. We run 10 doctors practices, mainly in Oldham and Rochdale, and employ over 200 staff.

We started 15 years ago by a passionate group of people looking to reverse the inverse care law by providing quality healthcare in areas of deprivation. This still underpins why we do what we do to make the invisible, visible. Our staff are driven by social justice, by compassion, and by a drive to see real change in the communities they live and work in

Primary care is not an easy space to work in, and that is exacerbated in areas of deprivation. In order to provide the best service to patients, it is vital that our culture and our processes are aligned. We prioritise maintaining high healthcare outcomes, but know that in order to do this, we need to be an employer of choice and look after our staff well. We do this by making commitments such as being a Real Living Wage employer, running mentoring and learning and development opportunities, and finding space to socialise and have fun together.