MyGP Business Analyst

Job Title: MyGP Business Analyst

Organization: Digital Platform, Payment & Partnership, Product

Closing Date: 4-Feb-2025

Please attach your updated CV while applying for this position

Role Overview:

As the MyGP Business Analyst, you will be responsible for implementing in-house reporting solutions to support business objectives. This role focuses on enhancing customer experiences, automating processes, and supporting Grameenphone’s digital distribution efforts.

Core Responsibilities:

• Develop and implement automated reporting solutions using Python, SQL, and associated APIs from backend systems.
• Create and maintain near-real-time dashboards to monitor app and web performance.
• Build API-based automated reporting systems for Firebase, Jira, and Mixpanel to track key metrics and performance.
• Manage analytics frameworks, including tag & funnel implementation in Firebase & Mixpanel.
• Facilitate data-driven product backlog prioritization by providing actionable insights through analytical tools.
• Provide real-time support to customer-facing teams to resolve issues and improve user experiences.
• Drive process enhancements and optimize reporting systems by exploring and adopting new technologies.
• Enhance database performance through query optimization and system upgrades.
• Ensure system stability, data security, and compliance through software updates and disaster recovery planning.
• Maintain version control and lifecycle documentation, including regular code backups in Git.

Education Requirements:

• Bachelor’s degree in CSE/EEE/ETE/ECE/IT or similar fields.

Experience & Other Requirements:

• 4–5 years of experience in Business Analysis with demonstrated expertise in automation, reporting, and software development.
• Strong proficiency in Python, SQL, and database management systems.
• Hands-on experience with analytics platforms such as Google Analytics, Firebase, Mixpanel.
• Familiarity with Tableau or Power BI would be an added advantage.