Customer Engineer, Workspace Specialist, Public Sector

• Bachelor’s degree or equivalent practical experience.
• 4 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with device management concepts, such as Application programming interface (API) and marketplace integrations for collaboration suites, migration or change management approaches, or no-code and workflow automation services.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Preferred qualifications:

• Master’s degree in Computer Science, Engineering, Mathematics, a technical field, or equivalent practical experience.
• Experience with on-premise and cloud-based productivity and collaboration solutions (e.g., chat, mail, video conferencing).
• Experience in device and user management concepts such as MDM, Identity and Access Management (IAM), authentication, SSO, provisioning, security and compliance and third-party tools.
• Knowledge of regulatory and compliance frameworks, especially FedRAMP or FISMA.
• Ability to effectively influence and communicate cross-functionally at C-level within prospect companies.
• Ability to balance competing priorities and manage several time-sensitive projects with minimal direction in a fluid environment.

About The Job

When leading companies choose Google Cloud, it’s a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer, you will partner with the technical Sales team as a Google Workspace subject matter expert to differentiate Google Cloud, productivity and collaboration solutions to customers. You will help prospective and existing customers understand the power of Google Cloud, explain technical features and solve problems for any potential roadblocks. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will have experience in cloud platform and SaaS products, particularly productivity and collaboration tools. You will partner with internal engineering stakeholders to improve products and build solutions, optimizing for results when in production and identifying innovative ways to multiply your impact and the impact of the team as a whole.

Additional Details: Must be a US Citizen to meet customer and compliance requirements, including potential access to classified information.

Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

The US base salary range for this full-time position is $99,000-$145,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Lead technical projects, technology advocacy, support bid responses, product and solution briefings, proof-of-concept work, and the coordination of supporting technical resources.
• Deliver product messaging for the Google Workspace by using whiteboard and slide presentations, product demonstrations, white papers, trial management, and Request for Information (RFI) response documents.
• Recommend administration strategies, deploy plans, change management solutions, and Cloud Security to implement a complete solution providing best practice advice to customers.
• Travel to customer sites, conferences, and other related events as required, and act as a public advocate for Google Cloud.
• Identify business and technical requirements, conduct full technical discovery, and architect client solutions to meet gathered requirements, focus on Customer retention, expansion on customer’s usage of Google Cloud products and overall GPS success.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .