Training Coordinator

The Training Coordinator, under the direction of the Senior Director of Learning & Development, will oversee the coordination and organization of various programs to support the success of the training department at KETTLER. This person must have the ability to deliver detailed reporting, exhibit exceptional project management and organizational skills, demonstrate excellent customer service, and provide matrixed support to various departments within the organization. This role is hybrid, requiring occasional visits to our Corporate office in McLean, VA, as well as approximately 20% regional travel for on-site property training support and facilitation.

Responsibilities

• Coordinates, organizes, and assists Training Managers in the facilitation of training programs for all property management personnel.
• Generates and delivers accurate weekly, monthly, and quarterly reporting to assist the training department in the assessment of training performance and compliance.
• Provides routine communication and scheduling for training programs including, but not limited to, training classes, due date reminders, coaching assignments, and follow-up where applicable.
• Serves as a trainer or assistant trainer as needed to support the ongoing learning and development needs of the property management portfolio.
• Works with internal and external partners to ensure accuracy of job aids and training resources.
• Assists the training department with preparing and administering surveys and survey results to assess the value of the training programs.
• Assists the training department with preparing and distributing training aids such as instructional material, handouts, evaluation forms, and visual aids; sets up audiovisual equipment, Webex presentations, and creates presentations when necessary.
• Assists the Senior Director of Learning & Development with additional duties as assigned to support the ongoing success of the training program.

Qualifications

• Must hold a Bachelor’s degree in a related business discipline or a minimum of 3 years’ experience in a property management role.
• Experience working in a role within a Learning & Development or Training group is preferred.
• Ability to communicate with company employees effectively and professionally at various levels, trainers from other companies, professional training group members, and consultants by phone, in person, virtually, or through written correspondence is required.
• Ability to perform duties with minimal direction is required.
• Ability to successfully collaborate with a team when needed.
• Strong computer skills and excellent oral and written communication skills is required.
• Proficiency in Microsoft Office applications (specifically Word and Excel), LMS, and SharePoint required.
• Must have a working knowledge of Property Management Systems and PropTech. YARDI/CRM knowledge and experience highly preferred.
• Must have demonstrated leadership skills with previous role.
• Must exude exceptional customer service and have a customer-centric view in working with both internal and external customers.
• Must be willing to travel approximately 20%.