Front Desk Officer

Responsibilities

The Front Desk Officer is responsible for coordinating sales in the store, managing custom relationships by regularly contacting customers for feedback, managing the online point of sales system, ensuring there is enough stock available and ensuring the store is clean and tidy. To help ensure that the Jibu Brand is well known in the territory , create a good customer experience for the customers and work with the rest of the store team to ensure customer orders are fulfilled.

Coordinating in store sales from Walk- In Customers as well as outgoing orders to retailers or business customers.

? Ensuring excellent in store customer experience

? Inputting all sales into the Point of Sales System on a daily basis.

? Managing customer relationships by contacting customers regularly to understand their experience and feedback.

? Sharing customer feedback with store manager to develop strategies to address and implement them.

? Physical inspection of all stock to ensure good quality

? Ensure the store is clean, tidy and products are presented according to Jibu standards

? Coordinate cleaning of Franchise premises

? Capturing all data from sales and production teams in order to reconcile production with sales

? Manage inventory and assets

? Manage customer comments and complaints

? Coordinating delivery schedules

Qualifications

• Minimum of 1 years’ experience working in a Front Desk context
• Bachelor Degree/ Diploma in Administration or related field