Office Manager

Office Manager Ref: VN122 Riyadh KSA

About U

sAt Macro, you get the best of both worlds: a well-established industry leader with global presence and a roster of blue-chip clients, and a people-centric business with a friendly and supportive culture. In other words, when you join Macro, you can seriously accelerate your career, all while having fun with colleagues invested in your success

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About the Rol

e This is an exciting opportunity to be a part of our facilities management business to manage a panel of services for a new global client facility in Riyadh built with high standard

s.This is a customer-oriented role that requires a friendly, pro-active, and can-do attitude where the needs of the customer are treated as paramount. You will be responsible for the end-to-end care of all staff and visitor on site. You will be responsible and accountable for all activities within your remit and should highlight or escalate any concerns which may impact the client’s reputatio

n.You will be responsible for representing Macro delivering business first-class service to support complex, multi-disciplined site and the requirements of the clien

t.Main Responsibilitie

• s Regularly assess and monitor all areas within the office to ensure that previously reported issues have been dealt with and resolved effectivel
• y.Perform follow-up checks to confirm that any open tasks or concerns have been addressed and closed off to satisfactio
• n.Take responsibility for routine inventory management, including monitoring and maintaining appropriate inventory levels of office supplies and equipmen
• t.Ensure that all inventory records are up-to-date, and order new stock when required to maintain operational efficienc
• y.Act as the office manager, including greeting all guests and VIP visitors at the reception are
• a.Provide a professional and welcoming experience to all visitors, ensuring they are directed to the appropriate area
• s.Serve as the main point of contact for office maintenance, mailing, shipping, and supplie
• s.Coordinate with the relevant teams to ensure the smooth handling of maintenance issues and timely delivery of all shipments and supplie
• s.Ensure that internal policies and procedures, especially the clean desk policy, are followed by all staff member
• s.Perform regular checks to confirm that housekeeping team maintains clean and organised workspaces, in line with company regulation
• s.Ensure that the front office area, as well as the entire office space, is maintained at a high standard of cleanliness and organisatio
• n.Regularly assess and improve the aesthetic appeal of the office to provide a professional and welcoming environmen
• t.Ensure all inquiries are responded to promptly and professionally, adhering to established service standards and response time expectation
• s.Take ownership of all processes within your area of responsibility, ensuring that each task is performed with precision and accurac
• y.Demonstrate strong attention to detail, ensuring that all aspects of your role are handled efficiently and to a high standar
• d.Provide support with preparing client reports as needed, ensuring all required data is accurately compiled and presented on tim
• e.Work closely with relevant teams to gather information and ensure that reports meet client expectation
• s.Maintain a client-centric approach in all activities, ensuring that we deliver exactly what we promise to our client
• s.Address client needs promptly and professionally to ensure high levels of satisfactio
• n.Provide outstanding customer service to tenants, stakeholders, and client
• s.Develop and maintain strong relationships with key stakeholders through effective and timely communicatio
• n.Provide day to day operation related updates to line manager and respective stakeholder
• s.Coordinate with Building LL and Fit out contractor with respect to any DLP related works and arrangement of access & work permit
• s.Coordinate the scheduling and performance of external specialists and vendors, ensuring their work is completed on time and in alignment with client commitment
• s.Monitor the quality and efficiency of work done by vendors to ensure that all tasks meet company standard
• s.Perform other duties as assigned by the line manager, supporting the overall operations of the office and business need
• s.Flexibility in working hours is required, as the candidate may need to extend their hours when required to meet business demand

s.
About Y

ou Your knowledge, experience and skills should inclu

• de:Experience in managing high-end offices in the Middle East Regi
• on.Office management, administrative or assistant experien
• ce.Good people management skil
• ls.Ability to deliver and manage associates’ satisfaction and engageme
• nt.Excellent written and oral communication skil
• ls.Capability to establish good relationships with clients, customers, and service provide
• rs.Ability to manage multiple vendors & specialist on-si
• te.Strong organisational and planning skil
• ls.Excellent time management skills and ability to multi-task and prioritise wo

rk.
DIVERSITY STATE

MENTMacro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aw

are.