Customer Success Associate

Company Overview

BHIVE Workspace is the leading solution provider of Grade-A Managed Offices and Enterprise Coworking Spaces, primarily located in Bengaluru and Mumbai. Established in 2014, the company caters to over 32,000 individuals across 29+ hubs, providing workspace solutions tailored to modern needs. Headquartered in Bengaluru, BHIVE Workspace combines innovative design with functionality, serving within the real estate industry.

Job Overview

The Customer Success Associate at BHIVE Workspace plays a vital role in enhancing customer satisfaction and fostering long-term relationships. This is a full-time junior position located in Bangalore, requiring 1-3 years of relevant experience. The successful candidate will be a key point of contact for clients, ensuring seamless onboarding and continuous engagement with the company’s workspace solutions.

Qualifications And Skills

• Must have strong customer relationship management skills with proven ability to build sustainable relationships. (Mandatory skill)
• Demonstrated ability in customer engagement to ensure that customer needs are met, fostering satisfaction and loyalty. (Mandatory skill)
• Experience with onboarding processes to ensure a smooth transition and positive experience from the start. (Mandatory skill)
• Proficient in using CRM software for managing customer data and interactions effectively.
• Excellent conflict resolution skills to address and solve customer issues quickly and effectively.
• Strong capability in upselling and cross-selling to maximize customer value and company profitability.
• Empathy and active listening skills to understand and address customer concerns and expectations.
• Ability to work collaboratively in a team environment while maintaining accountability for individual contributions.

Roles And Responsibilities

• Act as the primary contact for customer concerns, working to resolve issues promptly and effectively.
• Facilitate the onboarding process for new clients, ensuring they have a seamless introduction to BHIVE Workspace solutions.
• Engage with customers regularly to understand their needs and provide appropriate solutions and support.
• Maintain up-to-date records of customer interactions using CRM software, ensuring data accuracy and confidentiality.
• Develop strategies to enhance customer engagement and satisfaction while identifying opportunities for upselling and cross-selling.
• Collaborate with the sales and marketing teams to enhance customer experiences and deliver consistent company messaging.
• Analyze customer feedback and offer insights to the team for continuous improvement of services and offerings.
• Organize and participate in community events and activities to strengthen customer relationships and foster community engagement.