Overpayment Specialist-Disability
Job Description
Location: Must live within a commutable distance of the Oriskany NY office (Central NY) – Bloomfield CT – Tampa FL – or Aurora IL Office
Once a month in office for meetings
Key Responsibilities:
Coordinate analyzing claims overpayments and determine recovery strategies.
- Prepare written notification and supporting documentation with dissemination of information regarding overpayment calculations including tax details when applicable.
- Contact claimants and handle recovery arrangements for overpayment.
- Handle inquires and responses from internal and external callers.
- Maintain and reconcile outstanding overpayment balances, past-due overpayments and uncollectible overpayments.
- Prepare and provide write-off documents that are deemed uncollectible, or collections efforts are exhausted for write off approval.
- Conduct Special Projects as assigned.
Knowledge, Skills And Abilities
- Excellent verbal and written communication skills.
- High level of mathematical aptitude required.
- Intermediate or higher level of Excel experience required. In addition to being able to work within multiple systems to complete day to day workload.
- Ability to abide by MetLife’s policies.
- Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
- Ability to establish and maintain positive and effective work relationships with coworkers, clients and customers.
Essential Business Experience and Technical Skills:
Required:
- 1-3 years Customer Service experience including outbound phone work experience.
- Intermediates excel knowledge (formulas and formatting).
- Strong math skills.
- Strong documentation skills.
- Analytical thinking required.
- Letter writing skills required.
- Ability to multitask and stay focused in high paced environment.
- Ability to function in a matrix environment.
- High School Diploma Required.
Preferred:
- 1-3 years of Claims experience.
- Negotiation skills.
- Experience with ERISA (Employee Retirement Income Security Act of 1974) and Disability Plan and Policy Language.
- Financial BG experience
The salary range for applicants for this position is $41,600 to $44,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine’s list of the 2024 “World’s Most Admired Companies”, Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$41,600 to $44,000