Customer Service Representative I (Part-Time – REMOTE – Weekend Only – 12 hrs)

For over twenty-five years, AdvaCare Systems has been a leading provider of Durable Medical Equipment to hospice organizations and skilled-nursing facilities throughout the Midwest. Our mission is to be the premier, outcome-driven DME provider in the Midwest. We will achieve this mission by providing the best products and services, through a dedicated staff of knowledgeable, caring individuals who understand the emotional impact of care, and are committed to providing end-of-life quality.

The Customer Service Representative receives, enters, and reconciles customer orders and cooperates with AdvaCare billing, dispatch, operations, and sales personnel to ensure equipment is accurately delivered, picked up, maintained, and billed for.

Job Duties

Answer phones in a friendly, customer-centric manner.

Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers.

Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting.

Job Requirements

Associate’s degree or equivalent experience.

2+ years of customer service/call center and/or Healthcare experience.

Empathy, Passion, and Enthusiasm for helping those in need.

Strong attention to detail.

Strong written and verbal communication skills

Strong computer/systems skills (Microsoft Office Suite, etc.)

Shift Information

This is a weekend, part-time, remote work position, scheduled for twelve (12) hours per weekend.